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Improving Healthcare Services pp 25–38Cite as

Citizen Involvement: What Does It Mean?

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Abstract

In this chapter we address issues around patient and service user involvement asking why it has become best practice to widen the body of those involved with the design and delivery of healthcare. In particular, we reflect on the manner in which the individual seems to have taken precedence over the community, and why this has led to the growth of citizen involvement in the management of health and well-being. We recognise that organisations have a role to play in facilitating citizen involvement. We suggest that there are challenges in taking this approach as well as opportunity costs, and we query whether the benefits outweigh these costs.

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Authors and Affiliations

  1. College of Human & Health Sciences, Swansea University, Swansea, UK

    Sharon J. Williams

  2. Consolidated Caley Ltd, Peterborough, UK

    Lynne Caley

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  1. Sharon J. Williams
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  2. Lynne Caley
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Correspondence to Sharon J. Williams .

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Williams, S.J., Caley, L. (2020). Citizen Involvement: What Does It Mean?. In: Improving Healthcare Services. Palgrave Pivot, Cham. https://doi.org/10.1007/978-3-030-36498-4_3

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