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Measures of Quality in Business Process Modeling

  • Josef PavlicekEmail author
  • Petra Pavlickova
  • Pavel Naplava
Conference paper
First Online:
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 366)

Abstract

Business process modeling is undoubtedly one of the most important parts of Applied (Business) Informatics. Quality of business process models (diagrams) is crucial for any purpose in this area. The goal of a process analyst’s work is to create generally understandable, explicit, unambiguous and error-free models. If a process is properly described, created models can be used as an input into deep analysis and optimization. Optimization is mostly focused on a higher efficiency of the process or at least on a better clarification of its meaning and working. Objective: It can be assumed that properly designed business process models (similarly as in the case of correctly written algorithms) contain characteristics that can be mathematically described. If it is possible to find measurable attributes of business process model’s quality, it will be possible to define a different quality maturity levels of business process modeling results. Furthermore, it will be possible creating a tool helping process analysts designing proper models. Method: A systematic literature review was conducted in order to find and analyze business process model’s design and business process model’s quality measuring methods. Results: It was found that mentioned area had already been subject of research investigation in the past. Thirty-three suitable scientific publications and twenty-two quality measures were found. Conclusions: Analyzed articles and existing quality measures do not reflect all important attributes of business process model’s clarity, simplicity and completeness. Therefore it would be appropriate adding new measures of quality.

Keywords

Business process modeling Business processes Measures of quality BPMN 
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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Josef Pavlicek
    • 1
    Email author
  • Petra Pavlickova
    • 1
  • Pavel Naplava
    • 2
  1. 1.Faculty of Information TechnologyCTUPragueCzech Republic
  2. 2.Faculty of Electrical EngineeringCTUPragueCzech Republic

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