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Hybrid Virtual Teams in Shared Services Organizations

Part of the book series: Progress in IS ((PROIS))

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Abstract

The purpose of the study presented in this book is to provide theoretical and practical insights about the contextual challenges, which members of hybrid virtual teams in Shared Services Organizations experience, how they use strategies and practices of identity constructing, trusting and virtual peer monitoring to overcome the cooperation problem and how technology may support or hamper the team members’ use of those three strategies and the respective practices. In this chapter, I will discuss (1) the sociomaterial impact, which technology may have on the deployment of the strategies and respective practices to foster cooperation by comparing the media capabilities of the available technology at GlobalMobility and GlobalTech. Further, I derive (2) theoretical implications from the findings, (3) practical implications to capture the expressions of the contextual challenges and practices to overcome potential cooperation problems within teams and (4) empirical implications, limitations and directions for future research.

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Notes

  1. 1.

    What is commonly criticized when talking about organisational ethnography is the question whether the researcher really ‘understood’ the field. Thus, it is important to mention that the author has worked for over four years in such a context, i.e. in a hybrid virtual team in an Accounting Shared Services Organization, resulting in a solid understanding of what is happening inside such teams under study.

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  1. Department of Cooperative Studies, Berlin School of Economics and Law, University of Applied Sciences, Berlin, Germany

    Thomas Afflerbach

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Afflerbach, T. (2020). Discussion. In: Hybrid Virtual Teams in Shared Services Organizations. Progress in IS. Springer, Cham. https://doi.org/10.1007/978-3-030-34300-2_7

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