Skip to main content
SpringerLink
Log in

From User-Centred Design to Human-Centred Design and the User Experience

  • Chapter
  • First Online:
Design for Ergonomics

Part of the book series: Springer Series in Design and Innovation ((SSDI,volume 2))

Abstract

The chapter describes the evolution of the User-Centred approach, from the theoretical and methodological body aimed at understanding and interpreting the needs of users in the use of the product/system, to the Human-Centred approach aimed at assessment and interpretation of the overall quality of the interaction between people and the products/systems with which they relate. It also dealt with the User Experience approach, the definition of which has spread in recent years in many different contexts and disciplines; However, this rapid adoption was not accompanied by a precise definition of the concept, which is therefore attributed to partially different meanings, all of which share an ambition to overcome the concept of usability and to study the experience systems-services. In particular, strategies considered most significant for the evaluation of perceptual and emotional experience in the use of products-systems-services are addressed. And how these aspects are strategic within the Human-Centred Design approach.

This chapter was authored by Alessia Brischetto.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 16.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 89.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    For further information, see: www.ideo.com.

  2. 2.

    Joseph Giacomin is director of the Human-Centred Design Institute (HCDI) at Brunel University London. See www.brunelac.uk.

  3. 3.

    For further definitions, see: Law et al. (2009).

  4. 4.

    For more details see Vermeeren et al (2010) and Wilson (2011).

  5. 5.

    For further information, see: https://waag.org/sites/waag/files/media/publicaties/measuring-less-spreads.pdf.

  6. 6.

    For further information, see: https://www.tuomashamalainen.com/project/beosound-orbit.

  7. 7.

    For further information, see: http://timholley.de/2010/08/10/tio/.

References

  • Garrett JJ (2011) The elements of user experience—centered design for the web and beyond. New Riders, Berkeley

    Google Scholar 

  • Giacomin J (2014) What is human centred design. Des J 17(4):606–623

    MathSciNet  Google Scholar 

  • Hassenzahl M (2003) The thing and I: understanding the relationship between user and product. Funology. Springer, Dordrecht, pp 31–42

    Chapter  Google Scholar 

  • ISO/IEC 25010:2011 (2011) Systems and software engineering—systems and software quality requirements and evaluation (SQuaRE)—system and software quality models

    Google Scholar 

  • ISO 9241-210:2010 (2010) Ergonomics of human-system interaction—part 210: human-centred design for interactive systems

    Google Scholar 

  • Jordan PW (2000) Designing pleasurable products: an Introduction to the New Human Factors. London: Taylor & Francis

    Google Scholar 

  • Law E et al (2009) Understanding, scoping and defining user experience: a survey approach. In: Proceedings of human factors in computing systems conference, CHI’09, Boston, 4–9 Apr 2009

    Google Scholar 

  • McCarthy J, Wright P (2004) Technology as experience. MIT Press, Cambridge

    Google Scholar 

  • Morville P (2004) User experience design. Semantic Studios, Ann Arbor

    Google Scholar 

  • Norman DA (2004) Emotional design. Apogeo, Milano (ed. originale: Norman DA (2004) Emotional design. Basic Books, Cambridge)

    Google Scholar 

  • Norman DA (2013) The design of everyday things. Basic Books, New York

    Google Scholar 

  • Queensbury W (2003) The five dimensions of usability. In: Albers MJ, Mazur B (eds) Content and complexity: information design in technical communication. Routledge, Mahwah

    Google Scholar 

  • Rizzo F (2009) Strategie di co-design. Teorie, metodi e strumenti per progettare con gli utenti. FrancoAngeli, Milano, p 428

    Google Scholar 

  • Saffer D (2010) designing for interaction: creating innovative applications and devices. New Riders, p 18

    Google Scholar 

  • Vermeeren AP et al (2010) User experience evaluation methods: current state and development needs. In: Proceedings of the 6th Nordic conference on human-computer interaction: extending boundaries, ACM, pp 521–530

    Google Scholar 

  • Wilson C (2011) Method 10 of 100: perspective-based inspection. In: 100 user experience (UX) design and evaluation methods for your toolkit. https://dux.typepad.com/dux/2011/03/method-10-of-100-perspective-based-inspection.html

Download references

Author information

Authors and Affiliations

  1. Department of Architecture (DIDA), University of Florence, Florence, Italy

    Francesca Tosi

Authors
  1. Francesca Tosi
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Francesca Tosi .

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Tosi, F. (2020). From User-Centred Design to Human-Centred Design and the User Experience. In: Design for Ergonomics. Springer Series in Design and Innovation , vol 2. Springer, Cham. https://doi.org/10.1007/978-3-030-33562-5_3

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-33562-5_3

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-33561-8

  • Online ISBN: 978-3-030-33562-5

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation