Skip to main content

Cognitive Aspects in User Experience Design: From Perception to Emotions

  • Chapter
  • First Online:
Design for Ergonomics

Part of the book series: Springer Series in Design and Innovation ((SSDI,volume 2))

  • 1564 Accesses

Abstract

Motivation is the basis of human behaviour and it is based on the assessments that we make in advance on the possible outcomes of our own actions. As for the use of objects, therefore, our perception and evaluation of them affects our attitude towards them and consequently our intention to use them. A solid intrinsic or extrinsic motivation to use an object, together with a correct perception of it, will lead a user to decide to use it. A good user experience, which involves achieving one’s goals in a pleasant way, and giving the subject a sense of self-efficacy, will positively affect the possibility that the object in question will be used again.

This chapter was co-authored by Maria Cristina Caratozzolo and Oronzo Parlangeli.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 16.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 89.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Addis M, Holbrook MB (2001) On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity. J Consum Behav Int Res Rev 1(1):50–66

    Google Scholar 

  • Ajzen I (1991) The theory of planned behaviour. Organ Behav Human Decis Process 50:179–211

    Google Scholar 

  • Avallone F (1994) Psicologia del lavoro. Storia, modelli, applicazioni. Carocci, Roma

    Google Scholar 

  • Bandura A (2000) Autoefficacia. Teoria e Applicazioni. Erikson, Trento

    Google Scholar 

  • Davis FD (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart 13(3):319–340

    Google Scholar 

  • Davis FD (1993) User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. Int J Man Mach Stud 38(3):475–487

    Google Scholar 

  • Davis FD et al (1989) User acceptance of computer technology: a comparison of two theoretical models. Manag Sci 35(8)

    Google Scholar 

  • Deci EL, Ryan RM (2000) The “what” and “why” of goal pursuits: human needs and the self-determination of behaviour. Psychol Inq 11:227–268

    Google Scholar 

  • Fishbein M, Ajzen I (1975) Belief, attitude, intention, and behavior: an introduction to theory and research. Addison-Wesley, Reading

    Google Scholar 

  • Holbrook M, Hirschman E (1982) The experiential aspects of consumption: consumer fantasies, feelings, and fun. J Consum Res 9(2):132–140

    Google Scholar 

  • Maslow AH (1954) Motivation and personality. Harper & Row Publishers, New York, NY.

    Google Scholar 

  • Norman DA (2004) Emotional design. Apogeo, Milano (1st ed.: Basic Books, Cambridge)

    Google Scholar 

  • Parlangeli O, Mengoni G, Guidi S (2011) The effect of system usability and multitasking activities in distance learning. In: Proceedings of the CHItaly conference, 13–16 september, Alghero, ACM Library, pp 59–64

    Google Scholar 

  • Parlangeli O, Bracci M, Guidi S, Marchigiani E, Duguid AM (2018) Risk perception and emotions regulation strategies in driving behaviour: an analysis of the self-reported data of adolescents and young adults. Int J Hum Factor Ergon 5(2):166–187

    Google Scholar 

  • Pasquini J et al (2018) #UX designer. Dalla user experience alla digital experience. FrancoAngeli, Milano

    Google Scholar 

  • Tversky A, Kahneman D (1974) Judgment under uncertainty: heuristics and biases. Science 185:1124–1131

    Google Scholar 

  • Venkatesh V (2000) Determinants of perceived ease of use: integrating control, Intrinsic motivation and emotion into the technology acceptance model. Inf Syst Res 11(4):342–365

    Google Scholar 

  • Venkatesh V, Davis FD (1996) A model of the antecedents of perceived ease of use: development and test. Decis Sci 27(3):451–481

    Google Scholar 

  • Venkatesh V, Davis FD (2000) A theoretical extension of the technology acceptance model: four longitudinal field studies. Manag Sci 46(2):186–204

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Francesca Tosi .

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Tosi, F. (2020). Cognitive Aspects in User Experience Design: From Perception to Emotions. In: Design for Ergonomics. Springer Series in Design and Innovation , vol 2. Springer, Cham. https://doi.org/10.1007/978-3-030-33562-5_14

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-33562-5_14

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-33561-8

  • Online ISBN: 978-3-030-33562-5

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics