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A Comparative Review on the Agile Tenets in the IT Service Management and the Software Engineering Domains

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Trends and Applications in Software Engineering (CIMPS 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1071))

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Abstract

A rigor-oriented paradigm, in the Information Technology Service Management (ITSM) domain, has permeated in multiple international organizations. In contrast, in the Software Engineering (SwE) domain, the agile paradigm has complemented or replaced the rigor-oriented one in the last two decades. Recently shortened ITSM methods (i.e. FitSM and IT4IT) have emerged. However, due to their novelty, there is a scarce analysis of literature on their main assumed agile tenets. In this study, we identified and compared such tenets (i.e. aims, values, and principles) of the agile SwE and ITSM paradigms as well as the adherence to them from a representative literature on agile SwE and ITSM methods. Our results identified a high and low adherence respectively in the SwE and ITSM methods. Thus, a call for a robust theoretical foundation on agile tenets like those found in the SwE methods is required for the ITSM methods.

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Author information

Authors and Affiliations

  1. Autonomous University of Aguascalientes, Information Systems, Av. Universidad 940, 20131, Aguascalientes, Mexico

    Manuel Mora

  2. Central Washington University, Technology and Administrative Management, 400 E. University Way, Ellensburg, WA, 98926, USA

    Fen Wang

  3. University of Oldenburg, Informatics, Ammerländer Heerstr. 114–118, 26129, Oldenburg, Germany

    Jorge Marx Gómez

  4. INEGI, Data Center Central, Av. Héroe de Nacozari Sur #2301, 20276, Aguascalientes, Mexico

    Oswaldo Díaz

Authors
  1. Manuel Mora
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  2. Fen Wang
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  3. Jorge Marx Gómez
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  4. Oswaldo Díaz
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Corresponding author

Correspondence to Manuel Mora .

Editor information

Editors and Affiliations

  1. Unidad Zacatecas, Centro de Investigación en Matemáticas, Zacatecas, Zacatecas, Mexico

    Jezreel Mejia

  2. Unidad Zacatecas, Centro de Investigación en Matemáticas A.C, Zacatecas, Zacatecas, Mexico

    Mirna Muñoz

  3. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  4. Escuela Técnica Superior de Ingenieros Informáticos, Universidad Politécnica de Madrid, Madrid, Spain

    Jose A. Calvo-Manzano

Appendix: Statements of Evidence of the Adherence to Agile Tenets from the Agile SwE and ITSM Methods Literature

Appendix: Statements of Evidence of the Adherence to Agile Tenets from the Agile SwE and ITSM Methods Literature

See Tables 6, 7, 8 and 9.

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Mora, M., Wang, F., Gómez, J.M., Díaz, O. (2020). A Comparative Review on the Agile Tenets in the IT Service Management and the Software Engineering Domains. In: Mejia, J., Muñoz, M., Rocha, Á., A. Calvo-Manzano, J. (eds) Trends and Applications in Software Engineering. CIMPS 2019. Advances in Intelligent Systems and Computing, vol 1071. Springer, Cham. https://doi.org/10.1007/978-3-030-33547-2_9

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