Abstract
To remain competitive, today’s organizations are required to promptly satisfy the ever-changing needs of their customers. To do so, organizations must become more flexible and open to changes and opportunities. Such a flexibility is supported by the servitization paradigm [1]. Instead of owning corporate assets, be them physical goods, human resources, or business activities, an organization establishes contracts with other organizations, named service providers, that, in exchange for a periodic fee, grant the use of such assets together with value-added services (e.g., maintenance).
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Meroni, G. (2019). Introduction. In: Artifact-Driven Business Process Monitoring. Lecture Notes in Business Information Processing, vol 368. Springer, Cham. https://doi.org/10.1007/978-3-030-32412-4_1
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DOI: https://doi.org/10.1007/978-3-030-32412-4_1
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