Abstract
For cross-border collaborative healthcare delivery, data protection legislation seems to be increasingly obstructive. In extreme cases, this may compromise the quality of care a patient receives and at the same time prevent clinicians practicing and developing their medical skills to their full potential. A dilemma develops whereby the fundamental rights of patient and clinician are constrained by the very legal instruments designed to make delivery of healthcare easier. The contention between patient and clinician expectations, or tussles, may pose a threat to future healthcare delivery. Compromising healthcare delivery in this way has wider implications for community trust. The concept of tussles in technology infrastructures suggests an actor-network approach involving the patient and clinician relationship within the context of community response to their interactions to offer an innovative perspective on the problem of tussles in healthcare. In this paper, we develop such an approach and discuss an initial validation based on cross-border healthcare scenarios illustrating the contention between fundamental ethical rights and actor-network compliance.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
European Commission: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (2016)
Nalin, M., et al.: The European cross-border health data exchange roadmap: Case study in the Italian setting. J. Biomed. Inform. 94, 103–183 (2019). https://doi.org/10.1016/j.jbi.2019.103183
Clark, D.D., et al.: Tussle in cyberspace: defining tomorrow’s internet. IEEE/ACM Trans. Networking (ToN) 13(3), 462–475 (2005). https://doi.org/10.1109/TNET.2005.850224
Natsiavas, P., et al.: Comprehensive user requirements engineering methodology for secure and interoperable health data exchange. BMC Med. Inform. Decis. Mak. 18(1), 85 (2018). https://doi.org/10.1186/s12911-018-0664-0
Larrucea, X., et al.: Assessing source code vulnerabilities in a cloud-based system for health systems: OpenNCP. IET Software 13(3), 195–202 (2019). https://doi.org/10.1049/iet-sen.2018.5294
Collste, G., Duquenoy, P., George, C., Hedström, K., Kimppa, K., Mordini, E.: ICT in medicine and health care: assessing social, ethical and legal issues. In: Berleur, J., Nurminen, M.I., Impagliazzo, J. (eds.) HCC 2006. IIFIP, vol. 223, pp. 297–308. Springer, Boston, MA (2006). https://doi.org/10.1007/978-0-387-37876-3_24
Halford, S., et al.: Beyond implementation and resistance: how the delivery of ICT policy is reshaping healthcare. Policy Polit. 37(1), 113–128 (2009). https://doi.org/10.1332/030557308X313714
Li, J.: A sociotechnical approach to evaluating the impact of ICT on clinical care environments. Open Med. Inform. J. 4, 202–205 (2010). https://doi.org/10.2174/1874431101004010202
Dyb, K., Halford, S.: Placing globalizing technologies: telemedicine and the making of difference. Sociology 43(2), 232–249 (2009). https://doi.org/10.1177/0038038508101163
Sanson-Fisher, R.W.: Diffusion of innovation theory for clinical change. Med. J. Aust. 180, S55–S56 (2004)
Yarbrough, A.K., Smith, T.B.: Technology acceptance among physicians: a new take on TAM. Med. Care Res. Rev. 64(6), 650–672 (2007). https://doi.org/10.1177/1077558707305942
De Lusignan, S., et al.: Using routinely collected health data for surveillance, quality improvement and research: framework and key questions to assess ethics, privacy and data access. J. Innov. Health Inform. 22(4), 426–432 (2016). https://doi.org/10.14236/jhi.v22i4.845
Liyanage, H., et al.: Building a privacy, ethics, and data access framework for real world computerised medical record system data: a delphi study. Yearbook Med. Inform. 25(01), 138–145 (2016). https://doi.org/10.15265/IY-2016-035
Faiella, G., et al.: Building an ethical framework for cross-border applications: the KONFIDO project. In: Gelenbe, E., et al. (eds.) Euro-CYBERSEC 2018. CCIS, vol. 821, pp. 38–45. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-95189-8_4
Erramilli, V.: The tussle around online privacy. IEEE Internet Comput. 16(4), 69–71 (2012). https://doi.org/10.1109/MIC.2012.92
Sittig, D.F., Singh, H.: A new socio-technical model for studying health information technology in complex adaptive healthcare systems. In: Patel, V.L., Kannampallil, T.G., Kaufman, D.R. (eds.) Cognitive Informatics for Biomedicine. HI, pp. 59–80. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-17272-9_4
Kaghan, W.N., Bowker, G.C.: Out of machine age?: complexity, sociotechnical systems and actor network theory. J. Eng. Technol. Manag. 18, 253–269 (2001). https://doi.org/10.1016/S0923-4748(01)00037-6
Law, J.: Notes on the theory of the actor-network: ordering, strategy, and heterogeneity. Syst. Pract. 5(4), 379–393 (1992). https://doi.org/10.1007/BF01059830
Newman, N.: The rise of social media and its impact on mainstream journalism (2009)
Gunton, L., Davis, K.: Beyond broadcasting: customer service, community and information experience in the Twittersphere. Reference Serv. Rev. 40(2), 224–227 (2012). https://doi.org/10.1108/00907321211228282
Mayer, R.C., et al.: An integrative model of organizational trust. Acad. Manag. Rev. 20(3), 709–734 (1995). https://doi.org/10.5465/AMR.1995.9508080335
Schoorman, F.D., et al.: An integrative model of organizational trust: past, present, and future. Acad. Manag. Rev. 32(2), 344–354 (2007). https://doi.org/10.5465/AMR.2007.24348410
Rousseau, D.M., et al.: Not so different after all: a cross-discipline view of trust. Acad. Manag. Rev. 23(3), 393–404 (1998). https://doi.org/10.5465/AMR.1998.926617
Thatcher, J.B., et al.: The role of trust in postadoption IT exploration: an empirical examination of knowledge management systems. IEEE Trans. Eng. Manag. 58(1), 56–70 (2011). https://doi.org/10.1109/TEM.2009.2028320
McKnight, D.H., et al.: Trust in a specific technology: an investigation of its components and measures. ACM Trans. Manag. Inf. Syst. (TMIS) 2(2), 12 (2011). https://doi.org/10.1145/1985347.1985353
Pickering, B., et al.: The Interplay between Human and Machine Agency. In: HCII 2017, Toronto, Canada (2017). https://doi.org/10.1007/978-3-319-58071-5_4
McEvily, B., et al.: Trust as an organizing principle. Organ. Sci. 14(1), 91–103 (2003). https://doi.org/10.1287/orsc.14.1.91.12814
Lewicki, R.J., Wiethoff, C.: Trust, trust development, and trust repair. Handbook Conflict Resolut. Theory Pract. 1(1), 86–107 (2000)
Sparks, B.A., Browning, V.: The impact of online reviews on hotel booking intentions and perception of trust. Tour. Manag. 32(6), 1310–1323 (2011). https://doi.org/10.1016/j.tourman.2010.12.011
Council of Europe: European Convention for the Protection of Human Rights and Fundamental Freedoms, as amended by Protocols Nos. 11 and 14, E. C. o. H. Rights
European Commission: Directive 95/46/EC of the European Parliament And Of The Council (1995)
Acquisti, A., et al.: Privacy and human behavior in the age of information. Science 347(6221), 509–514 (2015). https://doi.org/10.1126/science.aaa1465
Hofstede, G., et al.: Cultures and Organizations: Software of the Mind. McGraw-Hill, New York (2010)
Acknowledgements
The research reported in this paper was supported with funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement 727528 (the KONFIDO project) and 727301 (the SHiELD project).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Pickering, B., Faiella, G., Clemente, F. (2019). Resolving Stakeholder Tussles in Healthcare Systems: Ethical Challenges to Data Protection. In: Attiogbé, C., Ferrarotti, F., Maabout, S. (eds) New Trends in Model and Data Engineering. MEDI 2019. Communications in Computer and Information Science, vol 1085. Springer, Cham. https://doi.org/10.1007/978-3-030-32213-7_15
Download citation
DOI: https://doi.org/10.1007/978-3-030-32213-7_15
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-32212-0
Online ISBN: 978-3-030-32213-7
eBook Packages: Computer ScienceComputer Science (R0)