Abstract
This chapter reviews our lessons from the field based on our case stories. We then extract ideas for better practice in designing integrated care ecosystems. This sets the stage for our STS Framework for Redesigning Care Ecosystems, in which we will propose Principles for Ecosystem Redesign; Elements of care ecosystems open to design; Detailed Steps and Choices in Ecosystem Redesign; A Relational Flow For Designing Care Ecosystems; and Roles, Activities, and Tools for designing. This chapter, perhaps more than other chapters (with the exception of our case stories) has been written with a “user” in mind. By “user” we include not only professionals in the field of organization design, but the people who must lead these efforts, the policy makers who set the stage for such efforts, and of course the people who will inhabit the redesigned ecosystem, i.e. the patients, their families and informal care givers, the clinicians and other members of the formal care teams, and all those who toil behind the scenes and in support roles to make the co-production of care possible.
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Mohr, B.J., Dessers, E. (2019). Towards a Socio-Technical Framework for Designing Integrated Care Ecosystems. In: Mohr, B., Dessers, E. (eds) Designing Integrated Care Ecosystems. Springer, Cham. https://doi.org/10.1007/978-3-030-31121-6_20
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DOI: https://doi.org/10.1007/978-3-030-31121-6_20
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