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A Large-Scale Customer-Facility Network Model for Customer Service Centre Location Applications

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1050))

Abstract

We propose a large-scale sparse customer-facility network model that allows a customer to be assigned only to facilities within the vicinity of a customer. In this model, customer-facility distances are integer values representing zones. Experimental results are presented for large instances with up to 100,000 customers and 100 potential facility sites. A mixed-integer linear programming solver reveals large gaps in suboptimal solutions and lower bounds provided, even with a considerable computational effort. Two simple but scalable local search heuristics are computationally investigated, revealing their potential for solving such large-scale problems in practice.

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Correspondence to Peter Nielsen .

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Chalupa, D., Nielsen, P., Banaszak, Z., Bocewicz, G. (2020). A Large-Scale Customer-Facility Network Model for Customer Service Centre Location Applications. In: Borzemski, L., Świątek, J., Wilimowska, Z. (eds) Information Systems Architecture and Technology: Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology – ISAT 2019. ISAT 2019. Advances in Intelligent Systems and Computing, vol 1050. Springer, Cham. https://doi.org/10.1007/978-3-030-30440-9_8

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