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International Conference on Information Systems Architecture and Technology

ISAT 2019: Information Systems Architecture and Technology: Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology – ISAT 2019 pp 328–337Cite as

Information Systems Architecture and Technology Security Aspects Relating to the Usability Attributes and Evaluation Methods of Mobile Commerce Websites

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1050))

Abstract

It was demonstrated that many mobile commerce (m-commerce) websites failed to attract customers, due to not being user-friendly and a lack of security relating to user interfaces. Among research accessed, none conducted usability evaluations where security as attribute was evaluated on m-commerce applications. Therefore, a new usability model for m-commerce applications is proposed, including security as usability attribute having direct effects on the market behavior and efficiency of users’ experiences with m-commerce applications. The research addressed the imbalance in literature by conducting a usability evaluation incorporating security, aiding validation of the proposed usability model. The study also addressed the lack of security attribute as instance of existing usability models and proposed a domain-specific evaluation method for usability evaluation of m-commerce websites. The outcomes showed that users consider security to be an important parameter when navigating m-commerce websites. Therefore, mobile application design and web design should look at optimizing the performance of security attributes for m-commerce websites, boosting customers’ shopping online quality of service.

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Author information

Authors and Affiliations

  1. University of South Africa, Pretoria, 0003, South Africa

    Leila Goosen

  2. University of South Africa, Johannesburg, 1710, South Africa

    Sunday A. Ajibola

Authors
  1. Leila Goosen
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  2. Sunday A. Ajibola
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Corresponding author

Correspondence to Leila Goosen .

Editor information

Editors and Affiliations

  1. Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland

    Leszek Borzemski

  2. Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland

    Jerzy Świątek

  3. University of Applied Sciences in Nysa, Nysa, Poland

    Zofia Wilimowska

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Goosen, L., Ajibola, S.A. (2020). Information Systems Architecture and Technology Security Aspects Relating to the Usability Attributes and Evaluation Methods of Mobile Commerce Websites. In: Borzemski, L., Świątek, J., Wilimowska, Z. (eds) Information Systems Architecture and Technology: Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology – ISAT 2019. ISAT 2019. Advances in Intelligent Systems and Computing, vol 1050. Springer, Cham. https://doi.org/10.1007/978-3-030-30440-9_30

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