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Reactance Scale for Human–Computer Interaction

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The Role of Psychological Reactance in Human–Computer Interaction

Part of the book series: T-Labs Series in Telecommunication Services ((TLABS))

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Abstract

In order to investigate state reactance and its role in human–computer interaction, it is important to be able to measure it easily and reliably. Also, it would be of advantage to have a measurement tool, that can be easily included into the standard test battery of usability and user experience tests. All existing tools were deemed as unsuitable for easy and reliable assessment of state reactance during the evaluation of technical systems, so a new measurement tool had to be constructed in the form of a questionnaire. A series of thoroughly planned and executed studies was conducted to create a questionnaire following the intertwined model by [10]. The series of studies started with a review of existing questionnaires and the collection of fitting phrases from anonymous user comments on news websites. Afterward, a brainstorming session with experts in human–computer interaction was conducted to provide a pool of phrases for the items. These phrases were then used to design a first set of items that were used in an online study to collect a large number of user responses. The resulting dataset was split in two, the first half was used to conduct a factor analysis based on maximum likelihood factor analysis. It resulted in a questionnaire consisting of three dimensions that aimed at assessing levels of Anger, negative cognitions and the strength of the perceived freedom threat. The second part was used for a confirmatory factor analysis, based on structural equation modeling. The resulting  questionnaire satisfied all criteria for reliability and model-fit that were set in the course of construction.

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Notes

  1. 1.

    Anger is assessed via a Likert-Type questionnaire, while Though Listing is a qualitative task that is performed in interaction with another person.

  2. 2.

    For a detailed overview refer to Sect. 2.3.1.4.

  3. 3.

    One item could represent the factors anger and freedom threat (see Item 16 of Appendix A) and is therefore counted twice in this listing. The item was eventually removed from the final questionnaire.

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  1. Werder (Havel), Brandenburg, Germany

    Patrick Ehrenbrink

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Ehrenbrink, P. (2020). Reactance Scale for Human–Computer Interaction. In: The Role of Psychological Reactance in Human–Computer Interaction. T-Labs Series in Telecommunication Services. Springer, Cham. https://doi.org/10.1007/978-3-030-30310-5_8

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  • DOI: https://doi.org/10.1007/978-3-030-30310-5_8

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-030-30310-5

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