Abstract
Analyzing the identified literature came up with little evidence about whether trait reactance influences human–computer interaction. A laboratory experiment was conducted to further clarify this question. Results showed that highly reactant participants perceived a higher threat to freedom when interacting with a system that adapted itself, compared to when they interacted with a system that they could control. However, the experiment did not produce any evidence that this freedom threat results in any negative consequence for the rating of the system itself. Part II closes with a discussion on the results of the literature review, the qualitative survey, and the laboratory experiment. Also, methodological shortcomings of the describedresearch methods are discussed.
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- 1.
In theory, acceptance of a device or service that triggers state reactance would be expected to decrease. Acceptance could be measured in long-term studies, by observing how much a product is purchased and used. However, in a laboratory experiment, acceptance can not be measured directly. Therefore, acceptability shall be used here. Acceptability can be regarded as the potential of a product to gain acceptance.
- 2.
This was done to get a baseline (pre) measurement for dominance and pleasure.
- 3.
A gender-neutral or gender-unspecific option was not included and not asked for during the course of the experiment.
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Ehrenbrink, P. (2020). Smart Home Study—Trait Reactance. In: The Role of Psychological Reactance in Human–Computer Interaction. T-Labs Series in Telecommunication Services. Springer, Cham. https://doi.org/10.1007/978-3-030-30310-5_6
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