Abstract
Part IV of this work investigates factors which influence state reactance and the effect that state reactance has on interaction. The first study investigated state reactance as a consequence of system errors. System errors were the only item on the list of identified situations from the expert survey, described in Chap. 5, that has not been investigated in the context of human–computer interaction in the literature before. The study measured state reactance and acceptability of a smart television set (TV) that could be controlled via voice commands. The smart TV was able to display several steps of the processing chain of a command via different feedback types. Conditions were manipulated in a way, that artificial errors were introduced. In one error condition, the error could be identified as an interpretation error. In another error condition, the interpretation was correct and participants could not explain why the error had occurred. Results show that participants experience significantly higher levels of state reactance when the smart TV produced errors. However, when the participants could understand why the error had occurred, their state reactance levels were lower, compared to when they could not. This trend is also visible in the ratings of acceptability, which highly correlated with the state reactance ratings.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Bortz, J.: Statistik für Human- und Sozialwissenschaftler. Springer (2004)
Brehm, J.W.: A Theory of Psychological Reactance. Academic Press, New York (1966)
Brehm, S.S., Brehm, J.W.: Psychological Reactance: A Theory of Freedom and Control. Academic Press, New York (1981)
Caplan, B., Kreutzer, J.S., DeLuca, J.: Encyclopedia of Clinical Neuropsychology; With 199 Figures and 139 Tables. Springer (2011)
Dillard, J.P., Shen, L.: On the nature of reactance and its role in persuasive health communication. Commun. Monogr. 72(2), 144–168 (2005). https://doi.org/10.1080/03637750500111815
Ehrenbrink, P., Gong, X.G., Möller, S.: Implications of different feedback types on error perception and psychological reactance. In: Proceedings of the 28th Australian Conference on Computer-Human Interaction, OzCHI ’16, pp. 358–362. ACM, New York, NY, USA (2016). https://doi.org/10.1145/3010915.3010994
IBM Corp.: Ibm spss Statistics for Windows: Armonk. IBM Corp, NY (2015)
International Telecommunication Union: Subjective quality evaluation of telephone services based on spoken dialogue systems. Tech. Rep. Supplement 851 to P-Series Recommendations, International Telecommunication Union, Geneva, Switzerland (2003)
Möller, S., Smeele, P., Boland, H., Krebber, J.: Evaluating spoken dialogue systems according to de-facto standards: A case study. Comput. Speech Lang. 21, 26–53 (2007)
Schäfer, T.: Statistik I: Deskriptive und Explorative Datenanalyse, vol. 1. VS Verlag fr Sozialwissenschaften (2010). https://doi.org/10.1007/978-3-531-92446-5
Stadtler, T.: Lexikon der Psychologie. Alfred Kroner Verlag (2013)
Tukey, J.W.: Exploratory data analysis 1, (1977)
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Ehrenbrink, P. (2020). Smart TV Study—System Errors. In: The Role of Psychological Reactance in Human–Computer Interaction. T-Labs Series in Telecommunication Services. Springer, Cham. https://doi.org/10.1007/978-3-030-30310-5_10
Download citation
DOI: https://doi.org/10.1007/978-3-030-30310-5_10
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-30309-9
Online ISBN: 978-3-030-30310-5
eBook Packages: EngineeringEngineering (R0)