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Strategies for Developing Process Reference Models: An Analysis of Selected Cases from the Product Development and Management Domain

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Quality of Information and Communications Technology (QUATIC 2019)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1010))

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Abstract

Reference models available for process assessment and improvement in various domains are often criticized to be too generic or unable to capture industry, domain, or company specific requirements. Although typically a plethora of process reference-like models and other best practice resources are available to potentially close the criticized gaps, companies are reluctant to move towards the implied multi-model-based process management approaches or to customize or extend existing models according their proprietary needs. Approaches and methods to develop, enhance or customize available models or to integrate multiple models are often not satisfactorily understood and far away from being industry practice. The goal of the research underlying this paper is thus to support the development and enhancement of process reference models for complex industry contexts. As a sample domain the area of product development and management in the software and systems engineering domain is used. The paper analyses the development of four industry-driven model development cases to identify their model development contexts and goals as well as development strategies, approaches, and related rationales. The aim of the paper is to contribute to the understanding of how process reference models are developed and how they can be enhanced or adapted to broader and more complex contexts in order to deliver value and competitive advantage to the respective businesses.

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Acknowledgements

The work on this paper was supported by the project Multi-Project Management and Integrated Management funded by the City of Vienna.

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Authors and Affiliations

  1. University of Applied Sciences BFI Vienna, Wohlmutstrasse 22, 1020, Vienna, Austria

    Fritz Stallinger

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  1. Fritz Stallinger
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Correspondence to Fritz Stallinger .

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Editors and Affiliations

  1. Department of Information Technologies and Systems, University of Castilla-La Mancha, Ciudad Real, Spain

    Mario Piattini

  2. Departamento de Engenharia Informatica, University of Coimbra, Coimbra, Portugal

    Paulo Rupino da Cunha

  3. Department of Information Technologies and Systems, University of Castilla-La Mancha, Ciudad Real, Spain

    Ignacio García Rodríguez de Guzmán

  4. Department of Information Technologies and Systems, University of Castilla-La Mancha, Ciudad Real, Spain

    Ricardo Pérez-Castillo

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Stallinger, F. (2019). Strategies for Developing Process Reference Models: An Analysis of Selected Cases from the Product Development and Management Domain. In: Piattini, M., Rupino da Cunha, P., García Rodríguez de Guzmán, I., Pérez-Castillo, R. (eds) Quality of Information and Communications Technology. QUATIC 2019. Communications in Computer and Information Science, vol 1010. Springer, Cham. https://doi.org/10.1007/978-3-030-29238-6_15

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  • DOI: https://doi.org/10.1007/978-3-030-29238-6_15

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  • Online ISBN: 978-3-030-29238-6

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