Abstract
The goal of a software company is to develop high-quality innovative products and services at a competitive price to its customers, and this requires a focus on software quality and customer satisfaction. It is more effective to build quality into the software product rather than addressing quality issues late in the project. Customers have very high expectations on quality and expect high-quality software products to be consistently delivered on time and on budget. The focus on quality requires effective software processes to be in place so that quality software may be consistently produced.
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Notes
- 1.
The study was from the mid/late 1990 and recent reports from the Standish Group show good improvement trends.
- 2.
Most rational people would judge the Mercedes to be of superior quality.
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O’Regan, G. (2019). Fundamentals of Software Quality. In: Concise Guide to Software Testing. Undergraduate Topics in Computer Science. Springer, Cham. https://doi.org/10.1007/978-3-030-28494-7_1
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