Abstract
Successful doctor-patient communication is characterized by a balance between patient-centered and doctor-centered interview techniques. The most important patient-centered interview techniques are letting the patient finish talking, asking open-ended questions, summarizing the contents, and reflecting the patient’s emotions. Doctor-centered interview techniques are closed-ended questions, interruption, and both transparency of contents and of the interview phases. A model of how to handle challenging and aggressive patients is presented in this chapter.
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Fritzsche, K., Schweickhardt, A., Monsalve, S.D., Zanjani, H.A., Goli, F., Dobos, C.M. (2020). Doctor-Patient Communication. In: Fritzsche, K., McDaniel, S., Wirsching, M. (eds) Psychosomatic Medicine. Springer, Cham. https://doi.org/10.1007/978-3-030-27080-3_5
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DOI: https://doi.org/10.1007/978-3-030-27080-3_5
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