Abstract
Bridges and colleagues offer important insight into how elements of context can be identified and mobilized in planned improvement efforts targeted at health care coordination and delivery. Their analysis of the implementation journey of a compassionate care intervention targeted at hospital ward nursing teams highlights the implications for intervention design and implementation. The authors show how the degree of impact and sustainability of such interventions is highly context-specific and mediated by factors across micro- and meso-level boundaries. They conclude that design and implementation of care interventions should include the identification and mobilization of contextual elements that bear directly on individual health care professionals’ capacity to provide the nature and quality of care desired.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Barker, H., Griffiths, P., Gould, L., Mesa-Eguiagaray, I., Pickering, R., & Bridges, J. (2016). Quantity and quality of interaction between staff and older patients in UK hospital wards: A descriptive study. International Journal of Nursing Studies,62, 100–107.
Billett, S. (2004). Learning through work: Workplace participatory practices. In H. Rainbird, A. Fuller, & A. Munro (Eds.), Workplace learning in context (pp. 109–125). London: Routledge.
Blomberg, K., Griffiths, P., Wengstrom, Y., May, C. R., & Bridges, J. (2016). Interventions for compassionate nursing care: A systematic review. International Journal of Nursing Studies,62, 137–155.
Bolton, S. C. (2005). Emotion management in the workplace. Basingstoke: Palgrave Macmillan.
Bridges, J., Fitzgerald, L., & Meyer, J. (2007). New workforce roles in health care: Exploring the longer-term journey of organisational innovations. Journal of Healthcare Organization and Management,21(4/5), 381–392.
Bridges, J., Flatley, M., Meyer, J., & Brown Wilson, C. (2009). Best practice for older people in acute care settings (BPOP): Guidance for nurses. Nursing Standard, 24(10).
Bridges, J., & Fuller, A. (2015). Creating Learning Environments for Compassionate Care (CLECC): A programme to promote compassionate care by health and social care teams. International Journal of Older People Nursing,10(1), 48–58.
Bridges, J., May, C. R., Fuller, A., Griffiths, P., Wigley, W., Gould, L., et al. (2017). Optimising impact and sustainability: A qualitative process evaluation of a complex intervention targeted at compassionate care. BMJ Quality & Safety,26(12), 970–977.
Bridges, J., Nicholson, C., Maben, J., Pope, C., Flatley, M., Wilkinson, C., et al. (2013). Capacity for care: Meta-ethnography of acute care nurses’ experiences of the nurse–patient relationship. Journal of Advanced Nursing,69(4), 760–772.
Bridges, J., Pickering, R. M., Barker, H., Chable, R., Fuller, A., Gould, L., et al. (2018). Implementing the Creating Learning Environments for Compassionate Care programme (CLECC) in acute hospital settings: A pilot RCT and feasibility study. Health Services and Delivery Research, 6(33), 1–196.
Bridges, J., & Tziggili, M. (2011). Piloting discovery interview technique to explore its utility in improving dignity in acute care for older people. International Practice Development Journal, 1(2), Article 4.
Cammer, A., Morgan, D., Stewart, N., McGilton, K., Rycroft-Malone, J., Dopson, S., et al. (2013). The hidden complexity of long-term care: How context mediates knowledge translation and use of best practices. The Gerontologist,54(6), 1013–1023.
Francis, R. (2010). Independent inquiry into care provided by Mid Staffordshire NHS Foundation Trust January 2005–March 2009. London: The Stationary Office. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/279109/0375_i.pdf. Accessed 18 Feb 2017.
Francis, R. (2013). Report of the Mid Staffordshire NHS Foundation Trust public inquiry. London. http://webarchive.nationalarchives.gov.uk/20150407084003/http://www.midstaffspublicinquiry.com/report. Accessed 18 Feb 2017.
Fuller, A. (2007). Theories of learning and communities of practice. In J. Hughes, N. Jewson, & L. Unwin (Eds.), Learning in communities of practice (pp. 17–29). London: Routledge.
Fuller, A., & Unwin, L. (2004). Expansive learning environments: Integrating organizational and personal development. In H. Rainbird, A. Fuller, & A. Munro (Eds.), Workplace learning in context (pp. 126–144). London: Routledge.
Hawe, P. (2015). Lessons from complex interventions to improve health. Annual Review of Public Health,36, 307–323.
Hawe, P., Shiell, A., & Riley, T. (2009). Theorising interventions as events in systems. American Journal of Community Psychology,43(3–4), 267–276.
Hewison, A., & Sawbridge, Y. (2015). Organisational support for nurses in acute care settings: A rapid evidence review. International Journal of Healthcare,1(1), 48–60.
Hewison, A., Sawbridge, Y., Cragg, R., Rogers, L., Lehmann, S., & Rook, J. (2018). Leading with compassion in health care organisations: The development of a compassion recognition scheme-evaluation and analysis. Journal of Health Organization and Management,32(2), 338–354.
Maben, J., Peccei, R., Adams, M., Robert, G., Richardson, A., Murrells, T., et al. (2012). Exploring the relationship between patients’ experiences of care and the influence of staff motivation, affect and wellbeing. NIHR Service Delivery and Organisation programme. http://www.netscc.ac.uk/hsdr/files/project/SDO_FR_08-1819-213_V01.pdf. Accessed 18 Feb 2017.
Martin, G. P., Weaver, S., Currie, G., Finn, R., & McDonald, R. (2012). Innovation sustainability in challenging health-care contexts: Embedding clinically led change in routine practice. Health Services Management Research,25(4), 190–199.
May, C. (2013). Towards a general theory of implementation. Implementation Science,8(1), 18.
May, C., & Finch, T. (2009). Implementing, embedding, and integrating practices: An outline of normalization process theory. Sociology,43(3), 535–554.
May, C. R., Johnson, M., & Finch, T. (2016). Implementation, context and complexity. Implementation Science,11(1), 141.
May, C. R., Cummings, A., Girling, M., Bracher, M., Mair, F. S., May, C. M., et al. (2018). Using normalization process theory in feasibility studies and process evaluations of complex healthcare interventions: A systematic review. Implementation Science, 13, 80.
Mimura, C., & Griffiths, P. (2003). The effectiveness of current approaches to workplace stress management in the nursing profession: An evidence based literature review. Occupational and Environmental Medicine,60(1), 10–15.
Parker, V. A. (2002). Connecting relational work and workgroup context in caregiving organizations. The Journal of Applied Behavioral Science,38(3), 276.
Patterson, M., Nolan, M., Rick, J., Brown, J., Adams, R., & Musson, G. (2011). From metrics to meaning: Culture change and quality of acute hospital care for older people. NIHR SDO Programme Project,3(1501), 93.
Pfadenhauer, L. M., Gerhardus, A., Mozygemba, K., Lysdahl, K. B., Booth, A., Hofmann, B., et al. (2017). Making sense of complexity in context and implementation: The Context and Implementation of Complex Interventions (CICI) framework. Implementation Science,12(1), 21.
Pope, C., Halford, S., Turnbull, J., Prichard, J., Calestani, M., & May, C. (2013). Using computer decision support systems in NHS emergency and urgent care: Ethnographic study using normalisation process theory. BMC Health Services Research,13(1), 111.
Richardson, L. (2000). Writing: A method of inquiry. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 923–948). Thousand Oaks: Sage.
Rycroft-Malone, J. (2008). Evidence-informed practice: From individual to context. Journal of Nursing Management,16(4), 404–408.
Wenger, E. (1998). Communities of practice: Learning, meaning and identity. Cambridge: Cambridge University Press.
Acknowledgements
The authors would like to thank all NHS staff who participated in the study.
Funding
The CLECC study was funded by the National Institute for Health Research (NIHR) Health Services and Delivery Research programme (project number 13/07/48) and supported by NIHR Collaboration for Leadership in Applied Health Research and Care Wessex.
Disclaimer
The views and opinions expressed are those of the authors and do not necessarily reflect those of the Health Services and Delivery Research programme, NIHR, NHS, or the Department of Health and Social Care.
Copyright Information
Sections of this chapter are reproduced from Bridges et al. (2017). This is an Open Access article distributed in accordance with the terms of the Creative Commons Attribution (CC BY 4.0) licence, which permits others to distribute, remix, adapt and build upon this work, for commercial use, provided the original work is properly cited. See: http://creativecommons.org/licenses/by/4.0/.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 The Author(s)
About this chapter
Cite this chapter
Bridges, J., Frankland, J., Griffiths, P., Libberton, P., May, C. (2020). Coordinating Compassionate Care Across Nursing Teams: The Implementation Journey of a Planned Intervention. In: Nugus, P., Rodriguez, C., Denis, JL., Chênevert, D. (eds) Transitions and Boundaries in the Coordination and Reform of Health Services. Organizational Behaviour in Healthcare. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-26684-4_2
Download citation
DOI: https://doi.org/10.1007/978-3-030-26684-4_2
Published:
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-030-26683-7
Online ISBN: 978-3-030-26684-4
eBook Packages: Business and ManagementBusiness and Management (R0)