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Business Process Improvement Activities: Differences in Organizational Size, Culture, and Resources

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Business Process Management (BPM 2019)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11675))

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Abstract

Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We use workarounds – deviations from the prescribed way of using an information system – as a specific angle to approach BPI. In five healthcare organizations of different contextual types, we study workarounds and make recommendations for process improvements. Based on this explorative multiple-case study, we propose a set of contextual activities for each stage of a BPI project. Thereby, we shed light on the differences in tackling process improvements in organizations that differ in size, culture, and the availability of resources for BPI projects. We evaluate the completeness and expected adoption of the proposed contextual BPI activities by organizing two focus groups and conducting a survey.

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Author information

Authors and Affiliations

  1. ICTZ B.V., Hoorn, The Netherlands

    Iris Beerepoot

  2. Utrecht University, Utrecht, The Netherlands

    Iris Beerepoot, Inge van de Weerd & Hajo A. Reijers

  3. Eindhoven University of Technology, Eindhoven, The Netherlands

    Hajo A. Reijers

Authors
  1. Iris Beerepoot
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  2. Inge van de Weerd
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  3. Hajo A. Reijers
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Corresponding author

Correspondence to Iris Beerepoot .

Editor information

Editors and Affiliations

  1. University of Copenhagen, Copenhagen, Denmark

    Thomas Hildebrandt

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Boudewijn F. van Dongen

  3. University of Bayreuth, Bayreuth, Germany

    Maximilian Röglinger

  4. Vienna University of Economics and Business, Vienna, Austria

    Jan Mendling

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Beerepoot, I., van de Weerd, I., Reijers, H.A. (2019). Business Process Improvement Activities: Differences in Organizational Size, Culture, and Resources. In: Hildebrandt, T., van Dongen, B., Röglinger, M., Mendling, J. (eds) Business Process Management. BPM 2019. Lecture Notes in Computer Science(), vol 11675. Springer, Cham. https://doi.org/10.1007/978-3-030-26619-6_26

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  • DOI: https://doi.org/10.1007/978-3-030-26619-6_26

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-26618-9

  • Online ISBN: 978-3-030-26619-6

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