Abstract
Increasing emphasis in the Higher Education sector for high impact research has generated a proliferation of activities aimed at supporting university research processes, commonly referred to as ‘research management’. While there has been considerable growth in this new field, it remains an elusive area, with a lacuna on what comprises good ‘research management’. A lack of common terminology and definition of the activities comprised within research management limits the capacity to provide efficient services, properly share learnings and consistently assess the effectiveness of this work.
This paper discusses the development of a research management reference model, through an Action Design Research (ADR) project conducted at a leading Australian university. The model defines 10 core domains (with areas of activities and processes within each) that constitutes the end-to-end research management process. The model was derived and validated across four ADR cycles of a detailed case study – which proved its potential value. Future research is planned to further validate the model in other universities, both within Australia and internationally.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Two examples are the Society of Research Administrators International (https://www.srainternational.org/) and the Australasian Research Management Society (https://researchmanagement.org.au/).
- 2.
One example was between the Research Grants and the Commercial Research team. For the former the term ‘project’ reflected the entire lifecycle from the development of a grant application, whereas for the latter a ‘project’ was only considered to exist once a contract had been signed. This simple terminology difference had caused a large deviation between the two in both processes and how systems were used.
- 3.
Domains are high level groupings, ordered in a loose logical flow, each consisting of several areas of activity, with their own list of processes.
- 4.
The final domains are presented in detail in Sect. 3.
- 5.
Management of research projects covers activities to support funding application and the subsequent oversight of funding and project obligations. It forms part of most of the domains identified with the exception of research outputs, performance and HDR management.
- 6.
References
APQC: APQC Process Classification Framework (PCF). APQC (2018)
Barber, K.D., et al.: Business-process modelling and simulation for manufacturing management. Bus. Process Manag. J. 9(4), 527–542 (2003). https://doi.org/10.1108/14637150310484544
Becker, J., Delfmann, P., Knackstedt, R.: Adaptive reference modeling: integrating configurative and generic adaptation techniques for information models. In: Becker, J., Delfmann, P. (eds.) Reference Modeling, pp. 27–58. Physica-Verlag HD, Heidelberg (2007). https://doi.org/10.1007/978-3-7908-1966-3_2
Becker, J., Schutte, R.: A reference model for retail enterprise. In: Reference Modeling for Business Systems Analysis, pp. 182–205. IGI Global (1)AD. https://doi.org/10.4018/978-1-59904-054-7.ch009
Beerkens, M.: Facts and fads in academic research management: the effect of management practices on research productivity in Australia. Res. Policy 42(9), 1679–1693 (2013). https://doi.org/10.1016/j.respol.2013.07.014
Bertolini, M., et al.: Business process re-engineering in healthcare management: a case study. Bus. Process Manag. J. 17(1), 42–66 (2011). https://doi.org/10.1108/14637151111105571
Carpinetti, L.C.R., et al.: Quality management and improvement: a framework and a business-process reference model. Bus. Process Manag. J. 9(4), 543–554 (2003). https://doi.org/10.1108/14637150310484553
Davis, R.: British telecom - six level process hierarchy. In: Process Days Conference, Sydney, 22–24 August 2006 (2006)
Demes, K.W., et al.: Catalyzing clusters of research excellence: an institutional case study. J. Res. Adm. L(1), 108–122 (2019)
Department of Education and Training: Research Income Data (2004–2017). https://docs.education.gov.au/documents/herdc-research-income-time-series
Droegemeier, K.K., et al.: The roles of chief research officers at American research universities: a current profile and challenges for the future. J. Res. Adm. XLVIII(1), 26–64 (2017)
Dumas, M., La Rosa, M., Mendling, J., Reijers, H.A.: Process discovery. In: Dumas, M., La Rosa, M., Mendling, J., Reijers, H.A. (eds.) Fundamentals of Business Process Management, pp. 155–184. Springer, Heidelberg (2013). https://doi.org/10.1007/978-3-642-33143-5_5
Fettke, P., Loos, P.: Perspectives on reference modeling. In: Reference Modeling for Business Systems Analysis, pp. 1–21. IGI Global (1)AD. https://doi.org/10.4018/978-1-59904-054-7.ch001
Greasley, A.: Using process mapping and business process simulation to support a process-based approach to change in a public sector organisation. Technovation 26(1), 95–103 (2006). https://doi.org/10.1016/J.TECHNOVATION.2004.07.008
Hammer, M.: What is business process management? In: Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management 1, pp. 3–16. Springer, Heidelberg (2014). https://doi.org/10.1007/978-3-642-00416-2_1
Hollingsworth, D.: The Workflow Reference Model. The Workflow Management Coalition Specification, Hampshire, UK (1995)
IBM: Align IT with business goals using the IBM Process Reference Model for IT. IBM Corporation (2007)
Kirkland, J., et al.: International research management: benchmarking programme. Association of Commonwealth Universities (2006)
Lawrence, R.J., Després, C.: Futures of transdisciplinarity. Futures 36(4), 397–405 (2004). https://doi.org/10.1016/J.FUTURES.2003.10.005
Liberale, A.P., Kovach, J.V.: Reducing the time for IRB reviews: a case study. J. Res. Adm. XLVIII(2), 37–51 (2018)
Mauser, A.: A reference model for savings bank. In: Advances in Banking Technology and Management, pp. 232–242. IGI Global (2008). https://doi.org/10.4018/978-1-59904-675-4.ch014
Petersson, A.M., Lundberg, J.: Applying action design research (ADR) to develop concept generation and selection methods. Procedia CIRP 50, 222–227 (2016). https://doi.org/10.1016/J.PROCIR.2016.05.024
Du Preez, J.L., et al.: Developing a methodology for online service failure prevention: reporting on an action design research project-in-progress. In: Australasian Conference on Information Systems (ACIS 2015), Adelaide (2015)
Rosemann, M.: Using reference models within the enterprise resource planning lifecycle. Aust. Account. Rev. 10(22), 19–30 (2000). https://doi.org/10.1111/j.1835-2561.2000.tb00067.x
Rosemann, M., van der Aalst, W.M.P.: A configurable reference modelling language. Inf. Syst. 32(1), 1–23 (2007). https://doi.org/10.1016/J.IS.2005.05.003
Saadé, R.G., Otrakji, C.A.: First impressions last a lifetime: effect of interface type on disorientation and cognitive load. Comput. Hum. Behav. 23(1), 525–535 (2007). https://doi.org/10.1016/j.chb.2004.10.035
Schützenmeister, F.: University Research Management: An Exploratory Literature Review. Institute of European Studies, UC Berkeley (2010)
Sein, M.K., et al.: Action design research. MIS Q. 35(1), 37–56 (2011). https://doi.org/10.2307/23043488
Squilla, B., et al.: Research shared services: a case study in implementation. J. Res. Adm. XLVIII(1), 86–99 (2017)
Wedekind, G.K., Philbin, S.P.: Research and grant management: the role of the project management office (PMO) in a European research consortium context. J. Res. Adm. XLIX(1), 43–62 (2018)
Wei Khong, K., Richardson, S.: Business process re-engineering in Malaysian banks and finance companies. Manag. Serv. Qual. Int. J. 13(1), 54–71 (2003). https://doi.org/10.1108/09604520310456717
Wickson, F., et al.: Transdisciplinary research: characteristics, quandaries and quality. Futures 38(9), 1046–1059 (2006). https://doi.org/10.1016/J.FUTURES.2006.02.011
Zimmermann, H.: OSI reference model-the ISO model of architecture for open systems interconnection. IEEE Trans. Commun. 28(4), 425–432 (1980). https://doi.org/10.1109/TCOM.1980.1094702
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Gibson, J., Goel, K., Barnes, J., Bandara, W. (2019). Towards a Process Reference Model for Research Management: An Action Design Research Effort at an Australian University. In: Hildebrandt, T., van Dongen, B., Röglinger, M., Mendling, J. (eds) Business Process Management. BPM 2019. Lecture Notes in Computer Science(), vol 11675. Springer, Cham. https://doi.org/10.1007/978-3-030-26619-6_22
Download citation
DOI: https://doi.org/10.1007/978-3-030-26619-6_22
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-26618-9
Online ISBN: 978-3-030-26619-6
eBook Packages: Computer ScienceComputer Science (R0)