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Trust-Aware Process Design

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Business Process Management (BPM 2019)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11675))

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Abstract

Longitudinal studies point to the global erosion of trust in institutions and their business processes. As a result, the provision of trusted processes has become a new design criterion that exceeds the traditional Business Process Management (BPM) goals of time, cost, and quality, and also goes beyond security and privacy concerns. The notion of trust, however, has rarely been studied in the context of BPM. This paper initiates the conceptualization of trust in BPM by providing two new artefacts, i.e. a four-stage model for the design of trusted processes and a related meta model. Both have been derived from relevant theories and existing, general trust conceptualizations. Two exploratory case studies and secondary data have facilitated the identification of an initial set of application scenarios and trust requirements.

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Notes

  1. 1.

    The service latency of a process is the time between the triggering event and the first action of the process.

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Author information

Authors and Affiliations

  1. Queensland University of Technology, Brisbane, Australia

    Michael Rosemann

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  1. Michael Rosemann
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Correspondence to Michael Rosemann .

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Editors and Affiliations

  1. University of Copenhagen, Copenhagen, Denmark

    Thomas Hildebrandt

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Boudewijn F. van Dongen

  3. University of Bayreuth, Bayreuth, Germany

    Maximilian Röglinger

  4. Vienna University of Economics and Business, Vienna, Austria

    Jan Mendling

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Rosemann, M. (2019). Trust-Aware Process Design. In: Hildebrandt, T., van Dongen, B., Röglinger, M., Mendling, J. (eds) Business Process Management. BPM 2019. Lecture Notes in Computer Science(), vol 11675. Springer, Cham. https://doi.org/10.1007/978-3-030-26619-6_20

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  • DOI: https://doi.org/10.1007/978-3-030-26619-6_20

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-26618-9

  • Online ISBN: 978-3-030-26619-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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