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Unlocking Service Flow—Fast and Frugal Digital Healthcare Design

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Design of Assistive Technology for Ageing Populations

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 167))

Abstract

This paper reports on the discovery phase of an e-consultation project that aimed to deliver a technology-enabled service for consultations between healthcare professionals and patients using digital communication tools. The project involved a mixed methods research phase that supported Agile service design work. A number of learnings were derived from the project and these are contextualised into a Flow Methodology for agile service design, delivery and operations.

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Author information

Authors and Affiliations

  1. Aalto University of Arts, Design and Architecture, Espoo, Finland

    John Knight

  2. Avanade, London, UK

    Elliot Ross

  3. Accenture, London, UK

    Chris Gibbons

  4. tgmcewan, London, UK

    Tom McEwan

Authors
  1. John Knight
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  2. Elliot Ross
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  3. Chris Gibbons
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  4. Tom McEwan
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Corresponding author

Correspondence to John Knight .

Editor information

Editors and Affiliations

  1. Centre for Arts, Memory and Communities, Faculty of Arts and Humanities, Coventry University, Coventry, UK

    Andree Woodcock

  2. Centre for Arts, Memory and Communities, Faculty of Arts and Humanities, Coventry University, Coventry, UK

    Louise Moody

  3. School of Art and Design, University of Illinois at Urbana-Champaign, Champaign, IL, USA

    Deana McDonagh

  4. Elizabeth Grove Surgery, Adelaide, SA, Australia

    Ajita Jain

  5. Faculty of Engineering and Information Technology, Centre for Artificial Intelligence, University of Technology, Sydney, NSW, Australia

    Lakhmi C. Jain

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Knight, J., Ross, E., Gibbons, C., McEwan, T. (2020). Unlocking Service Flow—Fast and Frugal Digital Healthcare Design. In: Woodcock, A., Moody, L., McDonagh, D., Jain, A., Jain, L. (eds) Design of Assistive Technology for Ageing Populations. Intelligent Systems Reference Library, vol 167. Springer, Cham. https://doi.org/10.1007/978-3-030-26292-1_9

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