Modeling of Empathy, Emotional Intelligence and Transformational Leadership to the Project Success

Abstract

The emotional intelligence that many speak in recent times is not only the ability to control their feelings, but also the ability to understand other people. Manager is simulating it project manager performance more extensive features, which include: financial management, personnel management, operations (production) management, procurement and supply, technical-technological aspects of management, etc. Therefore, project Manager needs to have a sufficient level of competence and developed emotional intellect. The challenges facing leaders require the ability to carry out an active search for the necessary decision making information; to recognize the emotional state of the interlocutor, to interpret adequately the content of the received information taking into account their nature, degree of completeness and accuracy, the presence of “hidden meaning”, manipulating, etc. The project Manager must be able to interact with their partners, subordinates to achieve the goals, to obtain the desired effect (change of behavior, thoughts, relationships, etc.). How to learn to recognize someone else’s experiences? And why empathy is the key to success? This is discussed in the paper.

The purpose is to track how empathy, emotional intelligence and transformational leadership affect the success of a project.

The contribution of this article is a constructed mathematical model of the relationship and the role of the components that affect the success of the project.

The ability to empathy is a professionally necessary quality for all professionals whose work is related to people (TOP managers, line managers, officials, salespeople, personnel managers, etc.). In a business environment, empathy helps to best build relationships between employees and this not only forms the general culture of communication in a company, but also helps to solve business problems more effectively. Transformational leadership makes subordinate leaders. Employees are given relative freedom so that they can independently control their activities within delineated boundaries. They are involved in the problem-solving process and learn new ways of working, which contributes to increased productivity.