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International Conference on Human Interaction and Emerging Technologies

IHIET 2019: Human Interaction and Emerging Technologies pp 3–9Cite as

Social Robots: Development and Evaluation of a Human-Centered Application Scenario

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1018))

Abstract

This study aimed to develop and evaluate an application scenario for the use of a social robot, following a human-centered design approach. The social robot, which assisted the reception desk staff of a hotel by answering simple, repetitive and time-consuming questions (e.g. parking information, directions), was perceived predominantly positive by employees and guests of the hotel. However, the results suggested that to effectively reduce the employees’ workload and to provide a reliable source of information for the guest, the robot had to work on a high level of autonomy and technological stability. Additionally, the use of a social robot may estrange guests and employees alike, as they prefer human interaction or are fearful of job loss, respectively. An early inclusion of the employees in the design process has shown to reduce fears and increase acceptance towards the social robot and its integration into the workforce.

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Author information

Authors and Affiliations

  1. School of Applied Psychology, University of Applied Sciences and Arts Northwestern Switzerland, Riggenbachstrasse 16, 4600, Olten, Switzerland

    Kaspar Kaufmann, Eleni Ziakas, Marco Catanzariti, Giancarlo Stoppa, Roger Burkhard, Hartmut Schulze & Alexandra Tanner

Authors
  1. Kaspar Kaufmann
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  2. Eleni Ziakas
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  3. Marco Catanzariti
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  4. Giancarlo Stoppa
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  5. Roger Burkhard
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  6. Hartmut Schulze
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  7. Alexandra Tanner
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Corresponding author

Correspondence to Kaspar Kaufmann .

Editor information

Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Ahram

  2. Université de Reims Champagne Ardenne, GRESPI, Reims, France

    Redha Taiar

  3. Laboratoire Motricité Humaine, Expertise, Sport, Santé, Université Côte d’Azur, Nice Cedex 3, France

    Serge Colson

  4. IFMK Niçois, Université Côte d’Azur, Nice Cedex 3, France

    Arnaud Choplin

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Kaufmann, K. et al. (2020). Social Robots: Development and Evaluation of a Human-Centered Application Scenario. In: Ahram, T., Taiar, R., Colson, S., Choplin, A. (eds) Human Interaction and Emerging Technologies. IHIET 2019. Advances in Intelligent Systems and Computing, vol 1018. Springer, Cham. https://doi.org/10.1007/978-3-030-25629-6_1

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  • DOI: https://doi.org/10.1007/978-3-030-25629-6_1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-25628-9

  • Online ISBN: 978-3-030-25629-6

  • eBook Packages: EngineeringEngineering (R0)

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