Abstract
Gino and Pisano (2008) suggest “behavioural operations is the study of attributes of human behaviour and cognition that impact the design, management, and improvement of operating systems, and the study of the interaction between such attributes and operating systems and processes.” On the other hand, “Behavioural operational research is defined as the study of behavioural aspects related to the use of operational research methods in modelling, problem solving and decision support” (Hämäläinen et al. 2013). These two emergent streams in their respective fields have many aspects in common but they also focus on different issues using dissimilar approaches. This chapter evaluates practices, bodies of knowledge, and methodological approaches in behavioral operations to extract a set of lessons that can be incorporated to behavioral operational research.
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Kunc, M. (2020). Behavioral Operations and Behavioral Operational Research: Similarities and Differences in Competences and Capabilities. In: White, L., Kunc, M., Burger, K., Malpass, J. (eds) Behavioral Operational Research. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-25405-6_1
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DOI: https://doi.org/10.1007/978-3-030-25405-6_1
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