Abstract
Previous feedback models in education (1) overlook that intrapersonal factors (i.e. factors describing one’s personality) as well as interpersonal factors (i.e. factors describing the relationship between people) simultaneously affect feedback provision and feedback processing and (2) only implicitly assume that the feedback sender and feedback recipient deal with error identification and error making during feedback processes. This chapter provides a model that conceptualises the concurrent interplay between intrapersonal and interpersonal factors and feedback provision and feedback processing in dyadic interactions, while taking as a starting point the assumption that errors, if identified and acted upon, offer a potential to revise one’s own performance. As such, the model embraces the theoretical complexity of interpersonal communication, as well as the importance of errors for learning.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Ajjawi, R., & Boud, D. (2018). Examining the nature and effects of feedback dialogue. Assessment & Evaluation in Higher Education, 43(7), 1106–1119. https://doi.org/10.1080/02602938.2018.1434128.
Ajjawi, R., Molloy, E., Bearman, M., & Rees, C. E. (2017). Contextual influences on feedback practices: An ecological perspective. In D. Carless, S. M. Bridges, C. K. Y. Chan, & R. Glofcheski (Eds.), Scaling up assessment for learning in higher education (pp. 129–143). Singapore: Springer.
Akin, J., Goldberg, A., Myers, G., & Stewart, J. (1970). Language behavior: A book of readings in communication. The Hague, The Netherlands: Mouton & Co.
Bandura, A. (1986). Social foundations of thought and action. Englewood Cliffs, NJ: Prentice-Hall.
Barnlund, D. C. (1968). Interpersonal communication: Survey and studies. Boston, MA: Houghton Mifflin Company.
Black, P., & Wiliam, D. (1998). Assessment and classroom learning. Assessment in Education, 5(1), 7–74. https://doi.org/10.1080/0969595980050102.
Boud, D., Ajjawi, R., Dawson, P., & Tai, J. (Eds.). (2018). Developing evaluative judgement in higher education: Assessment for knowing and producing quality work. New York: Routledge.
Butler, D. L., & Winne, P. H. (1995). Feedback and self-regulated learning: A theoretical synthesis. Review of Educational Research, 65(3), 245–281. https://doi.org/10.3102/00346543065003245.
Cowan, J. (2010). Developing the ability for making evaluative judgements. Teaching in Higher Education, 15(3), 323–334. https://doi.org/10.1080/13562510903560036.
Dingyloudi, F., & Strijbos, J. W. (2018). Just plain peers across social networks: Peer-feedback networks nested in personal and academic networks in higher education. Learning, Culture and Social Interaction, 18, 86–112. https://doi.org/10.1016/j.lcsi.2018.02.002.
Finkelstein, S. R., Fishbach, A., & Tu, Y. (2017). When friends exchange negative feedback. Motivation and Emotion, 41(1), 69–83. https://doi.org/10.1007/s11031-016-9589-z.
Frese, M., & Keith, N. (2015). Action errors, error management, and learning in organizations. Annual Review of Psychology, 66, 661–687. https://doi.org/10.1146/annurev-psych-010814-015205.
Fong, C. J., Schallert, D. L., Williams, K. M., Williamson, Z. H., Warner, J. R., Lin, S., & Kim, Y. W. (2018). When feedback signals failure but offers hope for improvement: A process model of constructive criticism. Thinking Skills and Creativity, 30, 42–53. https://doi.org/10.1016/j.tsc.2018.02.014.
Gibbs, G., & Simpson, C. (2005). Conditions under which assessment supports students’ learning. Learning and Teaching in Higher Education, 1, 3–31.
Gibson, E. J. (1969). Principles of perceptual learning and development. East Norwalk, CT: Appleton-Century-Crofts.
Guo, Y., Zhang, Y., Liao, J., Guo, X., Liu, J., Xue, X., et al. (2017). Negative feedback and employee job performance: Moderating role of the big five. Social Behavior and Personality, 45(10), 1735–1744. https://doi.org/10.2224/sbp.6478.
Hattie, J., & Timperley, H. (2007). The power of feedback. Review of Educational Research, 77(1), 81–112. https://doi.org/10.3102/003465430298487.
Huisman, B., Saab, N., van den Broek, P., & van Driel, J. H. (2019). The impact of formative peer feedback on higher education students’ academic writing: A meta-analysis. Assessment & Evaluation in Higher Education, 44(6), 863–880. https://doi.org/10.1080/02602938.2018.1545896.
Ilgen, D., Fisher, C., & Taylor, S. (1979). Consequences of individual feedback on behavior in organizations. Journal of Applied Psychology, 64(4), 349–371. https://doi.org/10.1037/0021-9010.64.4.349.
Kapur, M. (2014). Productive failure in learning math. Cognitive Science, 38(5), 1008–1022. https://doi.org/10.1111/cogs.12107.
Karabenick, S. A. (2011). Classroom and technology-supported help seeking: The need for converging research paradigms. Learning and Instruction, 21(2), 290–296. https://doi.org/10.1016/j.learninstruc.2010.07.007.
Kenny, D. A. (1994). Interpersonal perception: A social relations analysis. New York, NY: Guilford Press.
Kluger, A., & DeNisi, A. (1996). The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychological Bulletin, 119(2), 254–284. https://doi.org/10.1037/0033-2909.119.2.254.
Kulhavy, R. (1977). Feedback in written instruction. Review of Educational Research, 47(1), 211–232. https://doi.org/10.3102/00346543047002211.
Levy, P., & Williams, J. (2004). The social context of performance appraisal: A review and framework for the future. Journal of Management, 30(6), 881–905. https://doi.org/10.1016/j.jm.2004.06.005.
Metcalfe, J. (2017). Learning from errors. Annual Review of Psychology, 68, 465–489. https://doi.org/10.1146/annurev-psych-010416-044022.
Nadler, D. A. (1979). The effects of feedback on task group behavior: A review of the experimental research. Organizational Behavior and Human Performance, 23(3), 309–338. https://doi.org/10.1016/0030-5073(79)90001-1.
Narciss, S. (2017). Conditions and effects of feedback viewed through the lens of the interactive tutoring feedback model. In D. Carless, S. M. Bridges, C. K. Y. Chan, & R. Glofcheski (Eds.), Scaling up assessment for learning in higher education (pp. 173–189). Singapore: Springer.
Narciss, S. (2008). Feedback strategies for interactive learning tasks. In J. Spector, M. Merrill, J. Van Merriënboer, & M. Driscoll (Eds.), Handbook of research on educational communications and technology (3rd ed., pp. 125–144). Mahwah, NJ: Lawrence Erlbaum.
Patchan, M., & Schunn, C. (2015). Understanding the benefits of providing peer feedback: How students respond to peers’ texts of varying quality. Instructional Science, 43(5), 591–614. https://doi.org/10.1007/s11251-015-9353-x.
Rach, S., Ufer, S., & Heinze, A. (2013). Teachers training on students’ attitudes towards and their individual use of errors. PNA, 8(1), 21–30.
Ramaprasad, A. (1983). On the definition of feedback. Behavioral Science, 28(1), 4–13. https://doi.org/10.1002/bs.3830280103.
Roscoe, R. D., Wilson, J., Johnson, A. C., & Mayra, C. R. (2017). Presentation, expectations, and experience: Sources of student perceptions of automated writing evaluation. Computers in Human Behavior, 70, 207–221. https://doi.org/10.1016/j.chb.2016.12.076.
Rubin, K. H., Bukowski, W. M., Parker, J. G., & Bowker, J. C. (2008). Peer interactions, relationships, and groups. In W. Damon, M. R. Lerner, D. Kuhn, R. S. Siegler, & N. Eisenberg (Eds.), Child and adolescent development: An advanced course (pp. 141–180). Hoboken, NJ: Wiley.
Ryan, R., & Henderson, M. (2018). Feeling feedback: Students’ emotional responses to educator feedback. Assessment & Evaluation in Higher Education, 43(6), 880–892. https://doi.org/10.1080/02602938.2017.1416456.
Shute, V. J. (2008). Focus on formative feedback. Review of Educational Research, 78(1), 153–189. https://doi.org/10.3102/0034654307313795.
Sitkin, S. B. (1996). Learning from failure: The strategy of small losses. In M. D. Cohen & L. S. Sproull (Eds.), Organizational learning (pp. 541–577). Thousand Oaks, CA: Sage.
Steen-Utheim, A., & Wittek, A. L. (2017). Dialogic feedback and potentialities for student learning. Learning, Culture and Social Interaction, 15, 18–30. https://doi.org/10.1016/j.lcsi.2017.06.002.
Strijbos, J. W., & Müller, A. (2014). Personale faktoren im feedbackprozess. In H. Ditton, & A. Müller (Eds.), Feedback and evaluation: Theoretical foundations, empirical findings, practical implementation [Feedback und Rückmeldungen: Theoretische Grundlagen, empirische Befunde, praktische Anwendungsfelder] (pp. 87–134). Münster, Germany: Waxmann.
Strijbos, J. W., Narciss, S., & Dünnebier, K. (2010). Peer feedback content and sender’s competence level in academic writing revision tasks: Are they critical for feedback perceptions and efficiency? Learning and Instruction, 20(4), 291–303. https://doi.org/10.1016/j.learninstruc.2009.08.008.
Tai, J., Ajjawi, R., Boud, D., Dawson, P., & Panadero, E. (2018). Developing evaluative judgement: Enabling students to make decisions about the quality of work. Higher Education, 76(3), 467–481. https://doi.org/10.1007/s10734-017-0220-3.
Timms, M., DeVelle, S., & Lay, D. (2016). Towards a model of how learners process feedback: A deeper look at learning. Australian Journal of Education, 60(2), 128–145. https://doi.org/10.1177/0004944116652912.
Upshaw, H. S. (1978). Personality and social effects in judgment. In E. C. Carterette & M. P. Friedman (Eds.), Handbook of perception: Psychophysical judgment and measurement (Vol. 2, pp. 143–172). London, UK: Academic Press.
VandeWalle, D. (2003). A goal orientation model of feedback-seeking behavior. Human Resource Management Review, 13(4), 581–604. https://doi.org/10.1016/j.hrmr.2003.11.004.
Van Gennip, N., Segers, M., & Tillema, H. H. (2009). Peer assessment for learning from a social perspective: The influence of interpersonal variables and structural features. Educational Research Review, 4(1), 41–54. https://doi.org/10.1016/j.edurev.2008.11.002.
Wichmann, A., Funk, A., & Rummel, N. (2018). Leveraging the potential of peer feedback in an academic writing activity through sense-making support. European Journal of Psychology of Education, 33(1), 165–184. https://doi.org/10.1007/s10212-017-0348-7.
Winstone, N. E., Nash, R. A., Parker, M., & Rowntree, J. (2017). Supporting learners’ agentic engagement with feedback: A systematic review and a taxonomy of recipience processes. Educational Psychologist, 52(1), 17–37. https://doi.org/10.1080/00461520.2016.1207538.
Yang, M., & Carless, D. (2013). The feedback triangle and the enhancement of dialogic feedback processes. Teaching in Higher Education, 18(3), 285–297. https://doi.org/10.1080/13562517.2012.719154.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 The Author(s)
About this chapter
Cite this chapter
Aben, J.E.J., Dingyloudi, F., Timmermans, A.C., Strijbos, JW. (2019). Embracing Errors for Learning: Intrapersonal and Interpersonal Factors in Feedback Provision and Processing in Dyadic Interactions. In: Henderson, M., Ajjawi, R., Boud, D., Molloy, E. (eds) The Impact of Feedback in Higher Education. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-25112-3_7
Download citation
DOI: https://doi.org/10.1007/978-3-030-25112-3_7
Published:
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-030-25111-6
Online ISBN: 978-3-030-25112-3
eBook Packages: EducationEducation (R0)