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Review of Cloud-Based Natural Language Processing Services and Tools for Chatbots

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Proceeding of the International Conference on Computer Networks, Big Data and IoT (ICCBI - 2018) (ICCBI 2018)

Part of the book series: Lecture Notes on Data Engineering and Communications Technologies ((LNDECT,volume 31))

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Abstract

Natural language processing (NLP) is a major topic under research and development since the past decade. The ability to analyze, compute and understand plain human language with the help of computers and machine learning has been inculcated into various applications and platforms. The advent of virtual assistants in consumer technology has made major companies work on their own cloud based platforms. This paper discusses in detail how chatbots primarily use parameters such as entities and intents to match syntaxes and performing natural language processing. Every platform has certain services and integrations and predefined data sets for training the bots which makes them have certain advantages over each other. This paper compares the descriptive feature of the major four virtual assistants available today- Google DialogFlow, Microsoft LUIS, IBM Watson Conversation and Amazon Lex. This paper consists of four sections: Introduction, Natural Language Understanding Platforms, NLP Taxonomy, Feature Analysis, Future Work and Conclusion.

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Authors and Affiliations

  1. Department of IT, Mukesh Patel School of Technology Management and Engineering, NMIMS Deemed-to-be University, Mumbai, India

    Ayan Ray & Rejo Mathew

Authors
  1. Ayan Ray
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  2. Rejo Mathew
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Corresponding author

Correspondence to Ayan Ray .

Editor information

Editors and Affiliations

  1. Department of CSE, Vaigai College of Engineering, Melur, India

    A. Pasumpon Pandian

  2. Department of Engineering, University of the Ryukyus, Okinawa, Japan

    Tomonobu Senjyu

  3. Edith Cowan University (ECU), Joondalup, WA, Australia

    Syed Mohammed Shamsul Islam

  4. Department of Electrical and Computer Engineering, Cornell University, Ithaca, NY, USA

    Haoxiang Wang

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Ray, A., Mathew, R. (2020). Review of Cloud-Based Natural Language Processing Services and Tools for Chatbots. In: Pandian, A.P., Senjyu, T., Islam, S.M.S., Wang, H. (eds) Proceeding of the International Conference on Computer Networks, Big Data and IoT (ICCBI - 2018). ICCBI 2018. Lecture Notes on Data Engineering and Communications Technologies, vol 31. Springer, Cham. https://doi.org/10.1007/978-3-030-24643-3_18

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  • DOI: https://doi.org/10.1007/978-3-030-24643-3_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-24642-6

  • Online ISBN: 978-3-030-24643-3

  • eBook Packages: EngineeringEngineering (R0)

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