Abstract
Hand hygiene has been recognized over the past two decades as the most effective method of preventing healthcare-associated infections, which are responsible for increased morbidity, mortality and costs of healthcare per year, worldwide. Although hand hygiene practice is considered critical, compliance with the “Five Moments for Hand Hygiene”, proposed by the World Health Organization, is still considerably below the expected rate. Thus, keeping healthcare workers motivated and engaged in maintaining the best hand hygiene practices remains a challenge for the community. Based on previous cases suggesting a good potential of games for achieving behavioural changes in various health domains, this paper reports the creation of Personas for the development of a Serious Games aiming to promote hand hygiene in a hospital context. This is part of the knowledge/information and ideation phases (user research), which involved data collection and interaction with healthcare workers; i.e., physicians, nurses, technicians and medical auxiliaries from a hospital in Lisbon area.
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Acknowledgments
The authors wish to thank Hospital Beatriz Ângelo and its Coordination Group of the Plan for Prevention and Infection Control and Antimicrobial Resistance, as well as Dr. Carlos Palos, for his assistance in the data collection.
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Pereira, B., Duarte, E., Ayanoglu, H. (2019). A Serious Game to Promote Compliance with Hand Hygiene Among Healthcare Workers: Results from User Research Stage. In: Cotrim, T., Serranheira, F., Sousa, P., Hignett, S., Albolino, S., Tartaglia, R. (eds) Health and Social Care Systems of the Future: Demographic Changes, Digital Age and Human Factors. HEPS 2019. Advances in Intelligent Systems and Computing, vol 1012. Springer, Cham. https://doi.org/10.1007/978-3-030-24067-7_43
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