Abstract
This paper aims to analyze, through a systematic literature review, the research scenario related to performance indicators in humanitarian operations from the perspective of the beneficiary. The results cover a descriptive analysis of the main research characteristics and trends in the existing literature.
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Coordination for the Improvement of Higher Education Personnel (CAPES) [88887.151813/2017-00; 88887.091739/2014-01; 88887.185222/2018-00—Finance Code 001] and Foundation for Support of Research in the State of Rio de Janeiro (FAPERJ) [203.178/2016].
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de Farias Oliveira Cardoso, B., Fontainha, T.C., Leiras, A. (2020). Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review. In: Leiras, A., González-Calderón, C., de Brito Junior, I., Villa, S., Yoshizaki, H. (eds) Operations Management for Social Good. POMS 2018. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-23816-2_27
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