Creative, Quality Oriented Rethinking of the Assessment Strategy at the University Level Courses. A Case Study

Abstract

One of the main success factors of higher education institutions (but not the only one) is the constant focus on the quality and the continuous improvement of the teaching and learning evaluation process. Orientation towards the innovation, increased attention to the needs and interests of the education customers and stakeholders becomes imperative when universities want to become or remain competitive on the education services market. In this respect, the real involvement of students in their dual quality as internal and external clients in improving the quality of the educational process by considering their opinions and suggestions is proof of the student-centered education and contributes to the motivation and the increase of their satisfaction. This paper represents just a sequence of a more extensive program of the course redesign, carried out at one of the Master’s degree programs from the Technical University of Cluj-Napoca, focusing exclusively on the evaluation aspects. The process of the course redesigning was focused on both teaching and learning processes and followed a series of steps, according to a model previously promoted by the author, using a number of innovative methods and tools for each stage.