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Prohibiting Bring Your Own Device (BYOD) in Companies: Effectiveness and Efficiency vs. Satisfaction

  • Andreas AuingerEmail author
  • Werner Wetzlinger
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11589)

Abstract

Smartphones are the most relevant digital companions that we employ on a daily basis and increasingly used by employees to perform business tasks. However, some companies do not allow the use of personal devices to access their IT infrastructure (BYOD) due to security concerns or for other organizational reasons; thus these employees have to use a smartphone provided by the company. Hence, employees may be confronted with unfamiliar operating systems or applications and which may influence their satisfaction and performance. We analyzed these effects by conducting a usability study that measured efficiency, effectiveness, and satisfaction of iOS and Android users when required to use a company provided device (CPD) in the form of a Nokia Lumia Windows Phone compared to their own device when executing the same tasks on their own device. The study used a within-subjects design and three measurement points, each of which consisted of multiple typical business tasks. The study used a within-subjects design and three measurement points each, which consisted of multiple typical business tasks. Results show that users become accustomed to the Company Provides Devices fast, since efficiency and effectiveness improve rapidly. The satisfaction level also improves, but remains below the personal devices.

Keywords

Bring Your Own Device (BYOD) IT consumerization IT adoption Mobile devices Usability evaluation 

Notes

Acknowledgement

We would like to thank Eva-Maria Gaumberger from Engel Austria for her supportive work during the evaluation phase in the course of her master thesis in Digital Business Management.

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Digital Business, School of ManagementUniversity of Applied Sciences Upper AustriaSteyrAustria

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