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Collaboration and Governance in the Emergency Services pp 65–82Cite as

Trust in the Context of Emergency Service Collaborations

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Abstract

This chapter concerns with exploring the significance and various dimensions of trust in the operation and functioning of inter-organisational partnerships. Trust is one of the most studied themes in the domain of inter-organisational collaborations and it is considered to contribute to enhancing the quality and level of cooperation between the partners, thus lowering the governance and transactional cost, reducing conflicts, increasing partner predictability and facilitating learning and knowledge exchange by paving way for development of informal and interpersonal relationships. Therefore, in many respects, trust is an element and outcome of success (or failure) in inter-organisational relationships. However, integration of emergency services is not merely a collaborative process but also a change process; therefore, exploring inter-organisational trust would also necessarily involve accounting for trust relationship within the partner organisations and its implication on the overall strategic partnership. In this context, the concept of psychological contract assumes relevance.

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Authors and Affiliations

  1. Edge Hill Business School, Edge Hill University, Ormskirk, UK

    Paresh Wankhade

  2. Lord Ashcroft International Business, Anglia Ruskin University, Cambridge, UK

    Swetketu Patnaik

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  1. Paresh Wankhade
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  2. Swetketu Patnaik
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Correspondence to Paresh Wankhade .

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Wankhade, P., Patnaik, S. (2020). Trust in the Context of Emergency Service Collaborations. In: Collaboration and Governance in the Emergency Services. Palgrave Pivot, Cham. https://doi.org/10.1007/978-3-030-21329-9_4

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