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A Situational Approach to Data-Driven Service Innovation

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Book cover Enterprise, Business-Process and Information Systems Modeling (BPMDS 2019, EMMSAD 2019)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 352))

Abstract

Though organizations are increasingly aware that the huge amounts of digital data that are being generated, both inside and outside the organization, offer many opportunities for service innovation, realizing the promise of big data is often not straightforward. Organizations are faced with many challenges, such as regulatory requirements, data collection issues, data analysis issues, and even ideation. In practice, many approaches can be used to develop new data-driven services. In this paper we present a first step in defining a process for assembling data-driven service development methods and techniques that are tuned to the context in which the service is developed. Our approach is based on the situational method engineering approach, tuning it to the context of data-driven service development.

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Acknowledgements

This work is part of the VWDATA research program with project number 400.17.605, which is financed by the Netherlands Organization for Scientific Research (NWO).

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Authors and Affiliations

  1. HU University of Applied Sciences, Padualaan 99, 3584 CH, Utrecht, The Netherlands

    Marlies van Steenbergen & Jeroen van Grondelle

  2. Open University, Valkenburgerweg 177, 6419 AT, Heerlen, The Netherlands

    Lars Rieser

Authors
  1. Marlies van Steenbergen
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  2. Jeroen van Grondelle
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  3. Lars Rieser
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Corresponding author

Correspondence to Marlies van Steenbergen .

Editor information

Editors and Affiliations

  1. University of Haifa, Haifa, Israel

    Iris Reinhartz-Berger

  2. Stockholm University, Kista, Sweden

    Jelena Zdravkovic

  3. University of Duisburg-Essen, Essen, Germany

    Jens Gulden

  4. Munich University of Applied Sciences, Munich, Germany

    Rainer Schmidt

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van Steenbergen, M., van Grondelle, J., Rieser, L. (2019). A Situational Approach to Data-Driven Service Innovation. In: Reinhartz-Berger, I., Zdravkovic, J., Gulden, J., Schmidt, R. (eds) Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2019 2019. Lecture Notes in Business Information Processing, vol 352. Springer, Cham. https://doi.org/10.1007/978-3-030-20618-5_11

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  • DOI: https://doi.org/10.1007/978-3-030-20618-5_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20617-8

  • Online ISBN: 978-3-030-20618-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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