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Cognitive and Emotional-Motivational Aspects of Communication to Improve Work Safety in Production Processes: Case Study

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Advances in Manufacturing, Production Management and Process Control (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 971))

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Abstract

The aim of the publication is to emphasize the role of effective communication practices in shaping and maintaining a high level of occupational safety in production processes. Theoretical considerations were supported by a synthetic review of research results and supplemented by a case study of a manufacturing company. The study exploits the author’s questionnaire for the Communication Performance Assessment in the area of Health and Safety (CPA-OHS). The results of the research clearly indicate deficits in vertical communication - between employees and supervisors. The main problems are related to the lack of freedom in daily communication between employees and management and a low level of mutual understanding. The survey showed that the consequences of the current problems in the area of interpersonal communication may be intensified in the near future as a result of a deep reconstruction of the human-machine relationship, based for the first time in the history of civilization on cooperation with non-human intelligence.

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Notes

  1. 1.

    Questions 9 and 11 are simmetrical questions.

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Author information

Authors and Affiliations

  1. Faculty of Engineering Management, Poznan University of Technology, Strzelecka Street 11, 60-965, Poznan, Poland

    Joanna Sadłowska-Wrzesińska

Authors
  1. Joanna Sadłowska-Wrzesińska
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Corresponding author

Correspondence to Joanna Sadłowska-Wrzesińska .

Editor information

Editors and Affiliations

  1. Department of Industrial Engineering and Management System, University of Central Florida, Orlando, FL, USA

    Waldemar Karwowski

  2. Poznan University of Technology, Poznan, Poland

    Stefan Trzcielinski

  3. Poznan University of Technology, Poznan, Poland

    Beata Mrugalska

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Sadłowska-Wrzesińska, J. (2020). Cognitive and Emotional-Motivational Aspects of Communication to Improve Work Safety in Production Processes: Case Study. In: Karwowski, W., Trzcielinski, S., Mrugalska, B. (eds) Advances in Manufacturing, Production Management and Process Control. AHFE 2019. Advances in Intelligent Systems and Computing, vol 971. Springer, Cham. https://doi.org/10.1007/978-3-030-20494-5_32

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  • DOI: https://doi.org/10.1007/978-3-030-20494-5_32

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20493-8

  • Online ISBN: 978-3-030-20494-5

  • eBook Packages: EngineeringEngineering (R0)

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