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Knowledge Management Model to Support a Supply Chain for Timely Order Delivery in a Telecommunications Equipment Marketing Company

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Advances in Human Factors, Business Management and Leadership (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 961))

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Abstract

Over the years, the telecommunications sector has steadily grown in the last ten years while gaining relevance in the global market. Management of the supply chain generates various risks and complications, and many industries seek effective supply chain operation methods to meet their variable requirements. The objective of this research is to propose a supply-chain model focused on on-time delivery compliance with substantial support of knowledge management methodologies. The research study yielded a 91% increase in compliance from the given scenario.

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Author information

Authors and Affiliations

  1. Escuela de Ingeniería Industrial, Universidad Peruana de Ciencias Aplicadas (UPC), Lima, Peru

    Nicolle Vargas, Denisse Villaverde & Gino Viacava

  2. Dirección de Investigaciones, Universidad Peruana de Ciencias Aplicadas (UPC), Lima, Peru

    Carlos Raymundo

  3. Escuela Superior de Ingeniería Informática, Universidad Rey Juan Carlos, Mostoles, Madrid, Spain

    Francisco Dominguez

Authors
  1. Nicolle Vargas
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  2. Denisse Villaverde
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  3. Gino Viacava
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  4. Carlos Raymundo
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  5. Francisco Dominguez
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Corresponding authors

Correspondence to Nicolle Vargas , Denisse Villaverde , Gino Viacava , Carlos Raymundo or Francisco Dominguez .

Editor information

Editors and Affiliations

  1. Department of Production, University of Vaasa, Vaasa, Finland

    Jussi Ilari Kantola

  2. University of South-Eastern Norway, Borre, Norway

    Salman Nazir

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Vargas, N., Villaverde, D., Viacava, G., Raymundo, C., Dominguez, F. (2020). Knowledge Management Model to Support a Supply Chain for Timely Order Delivery in a Telecommunications Equipment Marketing Company. In: Kantola, J., Nazir, S. (eds) Advances in Human Factors, Business Management and Leadership. AHFE 2019. Advances in Intelligent Systems and Computing, vol 961. Springer, Cham. https://doi.org/10.1007/978-3-030-20154-8_19

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  • DOI: https://doi.org/10.1007/978-3-030-20154-8_19

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20153-1

  • Online ISBN: 978-3-030-20154-8

  • eBook Packages: EngineeringEngineering (R0)

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