Abstract
This chapter intends to stimulate a serious debate on the topic of conflict in family businesses and the theory of negotiation as a tool to resolve these conflicts. The methodology is based on the survey of the main literature on these topics. Although both literatures on conflict management and family business are highly developed, scholars and researchers have not yet deepened several areas of specific conflicts emerging in family businesses. Thus, the two filed are not yet fully integrated, showing a potential for future research avenues. We then propose a research agenda identifying the issues and research gaps that should be explored by researchers to reach a deeper understanding on conflict resolution in family businesses.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Alderson, K. (2015). Conflict management and resolution in family-owned businesses. Journal of Family Business Management, 5(2), 140–146. https://doi.org/10.1108/JFBM-08-2015-0030
Anderson, R. C., & Reeb, D. M. (2003). Founding-family ownership and firm performance: Evidence from the S&P 500. The Journal of Finance, 58(3), 1301–1328. http://www.jstor.org/stable/3094581
Argyris, C. (1984). ‘Reasoning, learning, and action: Individual and organizational’, San Francisco: Jossey-Bass, 1982. Organization Studies, 5(3), 283–284. https://doi.org/10.1177/017084068400500316
Astrachan, J. H., Klein, S. B., & Smyrnios, K. X. (2002). The F-PEC scale of family influence: A proposal for solving the family business definition problem1. Family Business Review, 15(1), 45–58. https://doi.org/10.1111/j.1741-6248.2002.00045.x
Barbera, F., et al. (2015). The relevance of a whole-person learning approach to family business education: Concepts, evidence, and implications. Academy of Management Learning & Education, 14(3), 322–346. https://doi.org/10.5465/amle.2014.0233
Barile, S. (2009). Management sistemico vitale. Torino: Giappichelli.
Barney, J. (1991). Firm resources and sustained competitive advantage’. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Barney, J. B. (2006). Risorse, competenze e vantaggi competitivi. In Manuale di strategia aziendale. Roma: Carocci Editore.
Baron, R. A. (1991). Positive effects of conflict: A cognitive perspective. Employee Responsibilities and Rights Journal, 4(1), 25–36. https://doi.org/10.1007/BF01390436
Blake, R. R., & Mouton, J. S. (1964). The managerial grid. Houston TX: Gulf Pub.
Bonti, M. (2012). Una, nessuna e centomila. Varietà dei percorsi di sviluppo nelle piccole e medie imprese. Milano: Franco Angeli.
Bonti, M., & Cori, E. (2011). La longevità delle PMI familiari: riflessioni teoriche ed evidenze empiriche. ImpresaProgetto - Electronic Journal of Management, 2, 1–27.
Bonti, M., & Cori, E. (2012). Organizzazione e competenze nelle imprese famigliari. In L. Del Bene, G. Liberatore, & N. Lattanzi (Eds.), Aziende famigliari e longevità economica. Milano: Ipsoa.
Borheim, S. (2006). In P. A. Havnes & A. Haahti (Eds.), The family business ecology: A new framework.
Boyatzis, R. E. (1982). The competent manager. A model for effective performance. New York: Wiley.
Cabrera-Suárez, K., De Saá-Pérez, P., & García-Almeida, D. (2001). The succession process from a resource- and knowledge-based view of the family firm. Family Business Review, 14(1), 37–46. https://doi.org/10.1111/j.1741-6248.2001.00037.x
Caputo, A. (2011). Il ruolo delle terze parti nelle negoziazioni tra imprese: evidenze dal caso Fiat-Chrysler. Sviluppo & Organizzazione, 242, 16–31.
Caputo, A. (2013). A literature review of cognitive biases in negotiation processes. International Journal of Conflict Management, 24(4), 374–398.
Caputo, A., & Zarone, V. (2019). Uscio e Bottega: An exploratory study on conflict management and negotiation during family business succession in Tuscany. World Review of Entrepreneurship, Management and Sustainable Development, 15(1/2), 202–225.
Carnevale, P. J., & Pruitt, D. G. (1992). Negotiation and mediation. Annual Review of Psychology, 43(1), 531–582. https://doi.org/10.1146/annurev.ps.43.020192.002531
Ceccanti, G. (1962). Gli Scambi d’Impresa. Pisa: Cursi.
Chrisman, J. J., Kellermanns, F. W., Chan, K. C., & Liano, K. (2010). Intellectual foundations of current research in family business: An identification and review of 25 influential articles. Family Business Review, 23(1), 9–26.
Chua, J. H., Chrisman, J. J., & Sharma, P. (1999). Defining the family business by behavior. Entrepreneurship Theory and Practice, 23(4), 19–39.
Corbetta, G. (1995). Le imprese familiari: caratteri originali, varietà e condizioni di sviluppo. Milano: Egea.
Cori, E., & Bonti, M. (2014). Handling knowledge through entrepreneurial generations: Lessons from long-lived family SMES. Piccola Impresa Small Business, 3, 17–38.
Cyert, R. M., & March, J. G. (1963). A behavioral theory of the firm. Malden: Blackwell.
Daspit, J. J., Holt, D. T., Chrisman, J. J., & Long, R. G. (2015). Examining family firm succession from a social exchange perspective: A multiphase, multistakeholder review. Family Business Review, 29(1), 44–64.
Davis, P. S., & Harveston, P. D. (1998). The influence of family on the family business succession process: A multigenerational perspective. Entrepreneurship Theory and Practice, 22(3), 31–49.
Del Bene, L. (2005). Aziende familiari: tra imprenditorialità e managerialità. Torino: Giappichelli.
Della Piana, B., & Testa, M. (2009). L’efficacia dei processi di negoziazione cross-cultural nei business internazionali. Sviluppo & Organizzazione, 235, 40–59.
Dyer, W. G. (1986). Cultural change in family firms: Anticipating and managing business and family transitions. San Francisco: Jossey-Bass.
Dyer, W. G. (2006). Examining the “family effect” on firm performance. Family Business Review, 19(4), 253–273.
Eddleston, K., & Kellermanns, F. W. (2007). Destructive and productive family relationships: A stewardship theory perspective. Journal of Business Venturing, 22(4), 545–565.
Ellström, P. E. (1997). The many meanings of occupational competence and qualification. Journal of European Industrial Training, 21(6/7), 266–273.
Fisher, R., & Ury, W. (1981). Getting to yes. Negotiating agreement without giving in. London, UK: Penguin.
Fisher, R., Ury, W., & Patton, B. (1991). Getting to yes: Negotiating agreement without giving in. New York: Penguin.
Garrone, N. (1914). La Scienza del Commercio. Organizzazione del Commercio, vol. I. Milano: Vallardi.
Gatti, C. (2008). Le Negoziazioni nel Governo dell’Impresa. Verso un Modello di Analisi. Padova: Cedam.
George, B., Erikson, T., & Parhankangas, A. (2016). Preventing dysfunctional conflict: Examining the relationship between different types of managerial conflict in venture capital-backed firms. Venture Capital, 18(4), 279–296.
Gersick, K., Davis, J., McCollom, M., & Lansberg, I. (1997). Generation to generation. Boston: Harvard.
Giaretta, E. (2014). Vitalità e longevità d’impresa. Torino: Giappichelli.
Gulliver, P. H. (1979). Disputes and negotiations: A cross cultural perspective. New York: Academic.
Habbershon, T. G., & Williams, M. L. (1999). A resource-based framework for assessing the strategic advantages of family firms. Family Business Review, 12(1), 1–25. https://doi.org/10.1111/j.1741-6248.1999.00001.x
Habbershon, T. G., Williams, M., & MacMillan, I. C. (2003). A unified systems perspective of family firm performance. Journal of Business Venturing, 18(4), 451–465. https://doi.org/10.1016/S0883-9026(03)00053-3
Handler, W. C. (1990). Succession in family firms: A mutual role adjustment between entrepreneur and next-generation family members. Entrepreneurship Theory and Practice, 15(1), 37–52. https://doi.org/10.1177/104225879001500105
Handler, W. C. (1992). The succession experience of the next generation. Family Business Review, 5(3), 283–307. https://doi.org/10.1111/j.1741-6248.1992.00283.x
Handler, W. C. (1994). Succession in family business: A review of the research. Family Business Review, 7(2), 133–157. https://doi.org/10.1111/j.1741-6248.1994.00133.x
Harvey, M., & Evans, R. E. (1994). Family business and multiple levels of conflict. Family Business Review, 7(4), 331–348. https://doi.org/10.1111/j.1741-6248.1994.00331.x
Jehn, K. (1992). The impact of intragroup conflict oneffectiveness: A multimethod examination of the benefits and detriments of conflict. Unpublished doctoral dissertation, Northwestern University Graduate School of Management, Evanston, IL.
Jehn, K. (1994). Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict. International Journal of Conflict Management, 5(3), 223–238.
Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly., 40(2), 256–282. https://doi.org/10.2307/2393638
Jehn, K. A. (1997a). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42(3), 530–557. https://doi.org/10.2307/2393737
Jehn, K. A. (1997b). Affective and cognitive conflict in work groups: Increasing performance through value-based intragroup conflict. In D. Dreu & E. Van de Vliert (Eds.), Using conflict in organizations. London: Sage.
Jehn, K. A., & Bendersky, C. (2003). Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship. Research in Organizational Behavior, 25, 187–242. https://doi.org/10.1016/S0191-3085(03)25005-X
Jehn, K. A., & Mannix, E. A. (2001). The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of management journal, 44(2), 238–251.
Kaye, K., & McCarthy, C. (1996, Autumn). Healthy disagreements. Family Business, 71–72.
Kellermanns, F. W., & Eddleston, K. (2004). Feuding families: When conflict does a family firm good. Entrepreneurship Theory Practice, 28(3), 209–228.
Kellermanns, F. W., & Eddlseton, K. (2006). A family perspective on when conflict benefits family performance. Journal of Business Research, 60(10), 1048–1057.
Kellermanns, F. W., & Floyd, S. (2005). Strategic consensus and constructive confrontation: Unifying forces in the resource accumulation process. In S. Floyd, J. Ross, C. Jacobs, & F. W. Kellermanns (Eds.), Innovating strategy process. Oxford: Blackwell.
Kets de Vries, M. (1996). Family business. London: International Thompson.
Kets de Vries, M., & Miller, D. (1984). The neurotic organization. San Francisco: Jossey-Bass.
Kets de Vries, M., & Miller, D. (1987). Unstable at the top. New York: NAL.
Kotlar, J., & De Massis, A. (2013). Goal setting in family firms: Goal diversity, social interactions, and collective commitment to family-centered goals. Entrepreneurship Theory and Practice, 37(6), 1263–1288.
Kraatz, M. S., & Zajac, E. J. (2001). How organizational resources affect strategic change and performance in turbulent environments: Theory and evidence. Organization Science, 12(5), 632–657.
Lambrecht, J., & Naudts, W. (2008). Overview of family business relevant issues. Austrian Institute for SME Research on behalf of the European Commission.
Lansberg, I. (1983). Managing human resources in family firms: The problem of institutional overlap. Organizational Dynamics, 12, 39–46.
Lansberg, I. (1999). Succeeding generations. Boston: Harvard.
Lax, D. A., & Sebenius, J. K. (1986). Saper Negoziare: Strategie e Tattiche del Manager Eccellente per Contrattare in Modo Cooperativo e Competitivo. Varese: Sperling & Kupfer Editori.
Le Boterf, G. (1994). De la compétence. Essai sur un attracteur étrange. Paris: Éditions d’Organisation.
Lee, M. S., & Rogoff, E. G. (1996). Comparison of small businesses with family participation versus small businesses without family participation: An investigation of differences in goals, attitudes, and family/business conflict. Family Business Review, 9(4), 423–437.
Levinson, H. (1971). Conflicts that plague family businesses. Harvard Business Review, 134–135.
Lévy-Leboyer, C. (2009). La gestion des compétences. Paris: Éditions d’Organisation.
Lewicki, R. J., & Litterer, J. A. (1985). Negotiation. Richard D. Homewood: Irwin.
Lewicki, R. J., Hiam, A., & Olander, K. W. (1996). Think before you speak: A complete guide to strategic negotiation. Hoboken, NJ: Wiley.
Lewicki, R. J., Saunders, D., & Barry, B. (2014). Negotiation (7th ed.). New York: McGraw Hill.
Litz, R. A. (1995). The family business: Toward definitional clarity. Family Business Review, 8(2), 71–81.
Mandl, I. (2008). Overview of family business relevant issues. Austrian Institute for SME Research on behalf of the European Commission.
March, J. G., Ghepardi, S., & Cimmino, S. (1993). Decisioni e organizzazioni. Bologna: Il Mulino.
Martínez, J. I., Stöhr, B. S., & Quiroga, B. F. (2007). Family ownership and firm performance: Evidence from public companies in Chile. Family Business Review, 20(2), 83–94.
Mayer, B. (1987). The dynamics of power in mediation and negotiation. Mediation Quarterly, 16, 75–86.
Mazzola, P., Marchisio, G., & Astrachan, J. (2008). Strategic planning in family business: A powerful developmental tool for the next generation. Family Business Review, 21(3), 239–258.
McCann, J. E., Leon-Guerrero, A. Y., & Haley, J. D. (2001). Strategic goals and practices of innovative family businesses. Journal of Small Business Management, 39(1), 50–59.
Meignant, A. (2009). Manager la formation. Paris: Edition Liaisons.
Miller, D. (1991). Stale in the saddle: CEO tenure and the match between organization and environment. Management Science, 37(1), 34–52. https://doi.org/10.1287/mnsc.37.1.34
Miller, D. (1993). Some organizational consequences CEO succession. The Academy of Management Journal, 36(3), 644–659. https://doi.org/10.2307/256597
Miller, D., Steierb, L., & Le Breton-Miller, I. (2003). Lost in time: Intergenerational succession, change, and failure in family business. Journal of Business Venturing, 18, 513–531.
Miller, D., Le Breton-Miller, I., & Scholnick, B. (2008). Stewardship vs. stagnation: An empirical comparison of small family and non-family businesses. Journal of Management Studies, 45(1), 51–78.
Moore, C. W. (2014). The mediation process: Practical strategies for resolving conflict. Somerset, NJ: Wiley.
Morris, M., Williams, R., Allen, J., & Avila, R. (1997). Correlates of success in family business transitions. Journal of Business Venturing, 12(5), 385–401.
Neuberg, F., & Lank, A. G. (1998). The family business: Its governance for sustainability. London: Macmillan.
Nonaka, I. (1991). The knowledge creating company. Harvard Business Review, 69(6), 96–104.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14–37.
Normann, R. (1979). Le condizioni di sviluppo dell’impresa. Milano: Etas.
Ogliastri, E., & Quintanilla, C. (2016). Building cross-cultural negotiation prototypes in Latin American contexts from foreign executives’ perceptions. Journal of Business Research, 69(2), 452–458.
Parhankangas, A., & Landström, H. (2004). Responses to psychological contract violations in the venture capitalist-entrepreneur relationship: An exploratory study. Venture Capital: An International Journal of Entrepreneurial Finance, 6(4), 217–242.
Penrose, E. (1959). The theory of the growth of the firm. Oxford: Blackwell.
Peteraf, M. A. (1993). The cornerstones of competitive advantage: A resource-based view. Strategic Management Journal, 14(3), 179–191.
Pinkley, R. L. (1990). Dimensions of conflict frame: Disputant interpretations of conflict. Journal of Applied Psychology, 75(2), 117.
Pinkley, R. L., & Northcraft, G. B. (1994). Conflict frames on references: Implications for disputes processes and outcomes. Academy of Management Journal, 37(1), 193–205.
Porter, M. (2001). Strategia e competizione: come creare, sostenere e difendere il vantaggio competitivo di imprese e nazioni. Milano: Il Sole 24 Ore.
Pruitt, D. G. (1981). Negotiation behavior. New York: Academic.
Pruitt, D. G., & Kressel, K. (1985). The mediation of social conflict: An introduction. Journal of Social Issues, 41, 1–10.
Pruitt, D. G., & Rubin, J. Z. (1986). Social conflict: Escalation, impasse, and resolution. Reding, MA: Addision-Wesley.
Putman, L. L. (1994). Productive conflict: Negotiation as implicit coordination. International Journal of Conflict Management, 9, 285–299.
Raiffa, H. (1982). The art and science of negotiation: How to resolve conflicts and get the best out of bargaining. Cambridge, MA: Harvard University Press.
Rossato, C. (2013). Longevità d’impresa e costruzione del futuro. Torino: Giappichelli.
Rubin, J. Z., & Brown, B. R. (1975). The social psychology of bargaining and negotiation. New York: Academic.
Rubin, J. Z., Pruitt, D. G., & Kim, S. H. (1994). Social conflict: Escalation, stalemate, and settlement. New York: McGraw-Hill.
Rumelt, R. P. (1984). Towards a strategic theory of the firm. In R. B. Lamb (Ed.), Competitive strategic management. New Jersey: Englewood Cliffs.
Schulze, W. S., Lubatkin, M. H., Dino, R. N., & Buchholtz, A. K. (2001). Agency relationships in family firms: Theory and evidence. Organization Science, 12(2), 99–116.
Sebenius, J. K. (1983). Negotiation arithmetic: Adding and subtracting issues and parties. International Organization, 37(2), 281–316.
Sebenius, J. K. (1992). Negotiation analysis: A characterization and review. Management Science, 38(1), 18–38.
Sharma, P., Chrisman, J. J., & Chua, J. H. (1996). A review and annotated bibliography of family business studies. Boston: Kluwer Academic.
Shepherd, D. A., & Zacharakis, A. (2000). Structuring family business succession: An analysis of the future leader’s decision making. Entrepreneurship Theory and Practice, 24(4), 25–39.
Simon, H. A. (1957). Administrative behavior. New York: MacMillan.
Spencer, L. M., & Spencer, S. M. (1993). Competenza nel lavoro. Milano: Franco Angeli.
Stalk, G., & Foley, H. (2012, January–February). Avoid the traps that can destroy family businesses. Harvard Business Review, 90(1/2), 25–27.
Stavrou, E. T. (1999). Succession in family businesses: Exploring the effects of demographic factors on offspring intentions to join and take over the business. Journal of Small Business Management, 37(3), 43–61.
Tanguy, L. (1998). Definitions et usages de la notion de compétence. In A. Supiot (Ed.), Le travail en perspectives (pp. 545–562). Paris: LDGD.
Teece, D., & Pisano, G. (1994). The dynamic capabilities of firms: An introduction. Industrial and Corporate Change, 3(3), 537–556.
Thomas, K. W. (1976). Conflict and conflict management. In M. D. Dunnette (Ed.), Handbook in industrial and organizational psychology. Chicago: Rand McNally.
Tjosvold, D. (1991). Rights and responsibilities of dissent: Cooperative conflict. Employee Responsibilities and Rights Journal, 4(1), 13–23.
Wall, V. D., Galanes, G. J., & Love, S. B. (1987). Small, task-oriented groups: Conflict, conflict management, satisfaction, and decision quality. Small Group Behaviour, 18(1), 31–55.
Ward, J. L. (1997). Keeping the family business healthy: How to plan for continuing growth, profitability and Family Leadership. Marietta, GA: Business Owner Resources.
Weick, K. E. (1995). Sensemaking in organizations. London: Sage.
Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5, 171–180.
White, S. B., & Neale, M. A. (1991). Reservation prices, resistance points, and BATNAs: Determining the parameters of acceptable negotiated outcomes. Negotiation Journal, 7(4), 379–388. https://doi.org/10.1111/j.1571-9979.1991.tb00633.x
Zacharakis, A., Erikson, T., & George, B. (2010). Conflict between the VC and entrepreneur: The entrepreneur’s perspective. Venture Capital, 12(2), 109–126.
Zartman, I. W. (1977). Negotiation as a joint decision-making process. Journal of Conflict Resolution, 21(4), 619–638.
Zimmerman, B. (2000). Logiques de compétences et dialogue social. Travail et Emploi, 84, 5–18.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Caputo, A., Pellegrini, M.M., Valenza, G., Zarone, V. (2019). Conflicts and Negotiations in the Intergenerational Succession of Family Firms: A Literature Review. In: Caputo, A., Pellegrini, M.M. (eds) The Anatomy of Entrepreneurial Decisions. Contributions to Management Science. Springer, Cham. https://doi.org/10.1007/978-3-030-19685-1_7
Download citation
DOI: https://doi.org/10.1007/978-3-030-19685-1_7
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-19684-4
Online ISBN: 978-3-030-19685-1
eBook Packages: Behavioral Science and PsychologyBehavioral Science and Psychology (R0)