Why Should I Trust a Blockchain Platform? Designing for Trust in the Digital Car Dossier

  • Liudmila ZavolokinaEmail author
  • Noah Zani
  • Gerhard Schwabe
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11491)


Trust is a crucial component for successful transactions regardless of whether they are executed in physical or virtual spaces. Blockchain technology is often discussed in the context of trust and referred to as a trust-free, trustless, or trustworthy technology. However, the question of how the trustworthiness of blockchain platforms should be demonstrated and proven to end users still remains open. While there may be some genuine trust in the blockchain technology itself, on an application level trust in an IT artifact needs to be established. In this study, we examine how trust-supporting design elements may be implemented to foster an end user’s trust in a blockchain platform. We follow the design science paradigm and suggest a practically useful set of design elements that can help designers of blockchain platforms to build more trustworthy systems.


Blockchain Trust Trustworthiness Understandability 



This research has been funded by the Innosuisse under the project name “Blockchain Car Dossier”. We thank the project partners for their feedback and involvement.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Liudmila Zavolokina
    • 1
    Email author
  • Noah Zani
    • 1
  • Gerhard Schwabe
    • 1
  1. 1.University of ZurichZurichSwitzerland

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