Abstract
In this article, an example of the use of ontology for the automated acquisition of expert knowledge in a service department is presented. The first part of the article presents an overview of the literature on knowledge acquisition methods and an evaluation of knowledge tools. The model for the Automated Acquisition of Expert Knowledge (AA-EK) is then presented and a formal representation of it, using ontology, is provided. The last part illustrates how the AA-EK model is used, using a real-time case study.
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Patalas-Maliszewska, J., Dudek, A., Kłos, S. (2019). The Automated Acquisition of Expert Knowledge Using a Service Department as an Example. In: Trojanowska, J., Ciszak, O., Machado, J., Pavlenko, I. (eds) Advances in Manufacturing II. MANUFACTURING 2019. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-18715-6_10
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