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Destination Management Through Stakeholders’ Collaborations

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Tourist Destination Management

Part of the book series: Tourism, Hospitality & Event Management ((THEM))

Abstract

In managing World Heritage Sites, collaborations among stakeholders are essential to concretise projects aimed at sustaining heritage preservation practices. The case of George Town World Heritage Site (GTWHS) in the State of Penang, Malaysia, is emblematic of this intricate set of partnerships and collaborations, which link civil society groups to government agencies. This study examines the role played by each group of stakeholders in creating and sustaining the winning coalitions and the long-term viability of projects in the context of heritage preservation. It uses a two-step analysis using Schmeer’s stakeholder analysis table and Eden & Ackermann’s Power/Interest grid to explore the ties between George Town World Heritage Incorporated (GTWHI), the main body responsible for heritage management, and other governmental and civil society groups. Results show a dominant role of governmental and hybrid institutions in driving these collaborations and a lack of representation of the actual voice from residents and interest groups.

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Notes

  1. 1.

    In 2015, the entire Penang Island, not just George Town, was granted city status by the Malaysian federal government. The former Municipal Council (MPPP) has been upgraded to the Penang Island City Council (MBPP).

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Author information

Authors and Affiliations

  1. The Hong Kong University of Science and Technology, Hong Kong SAR, People’s Republic of China

    Angela Tritto

  2. Universiti Sains Malaysia, Penang, Malaysia

    Nicole Chang Shu Fun

Authors
  1. Angela Tritto
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  2. Nicole Chang Shu Fun
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Correspondence to Angela Tritto .

Editor information

Editors and Affiliations

  1. Faculty of Tourism, Anadolu University, Eskişehir, Turkey

    Nazmi Kozak

  2. School of Tourism, Dokuz Eylül University, İzmir, Turkey

    Metin Kozak

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Tritto, A., Fun, N.C.S. (2019). Destination Management Through Stakeholders’ Collaborations. In: Kozak, N., Kozak, M. (eds) Tourist Destination Management. Tourism, Hospitality & Event Management. Springer, Cham. https://doi.org/10.1007/978-3-030-16981-7_6

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