Abstract
Faults management is a daily process in every organization, what makes the difference is the approach each organization applies in managing such problems. The use of information technology to improve on reporting and management of faults is essential to the growth of an organization. For a telecommunication network that prides with over twenty five million subscribers and over seven thousand cell sites, the cases of faults are not any different. Faults are reported on the alarm page every second and the NOC (Network operations center) engineer is expected to log such faults and escalate to the field engineers to ensure quick and prompt resolution of the faults. This paper shows the designing and implementation of a centralized fault management system and compares the new system to previously existing systems. The designed system help transit from the traditional system of fault logging and escalating manually to a web portal system that Logs fault, tracks the fault, escalate the fault to the appropriate region, and generate a report.
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Salau, A., Yinka-Banjo, C., Misra, S., Adewumi, A., Ahuja, R., Maskeliunas, R. (2019). Design and Implementation of a Fault Management System. In: Abraham, A., Gandhi, N., Pant, M. (eds) Innovations in Bio-Inspired Computing and Applications. IBICA 2018. Advances in Intelligent Systems and Computing, vol 939. Springer, Cham. https://doi.org/10.1007/978-3-030-16681-6_49
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DOI: https://doi.org/10.1007/978-3-030-16681-6_49
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