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The Future Employee: The Rise of AI in Portuguese Altice Labs

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New Knowledge in Information Systems and Technologies (WorldCIST'19 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 932))

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Abstract

This case study was conducted in the scope of the rise of artificial intelligence (AI) in today’s society and provides the answer to the following questions: How are companies following the AI technology revolution?, How are organizational culture and identity changing within companies? and Where are companies investing in order to prepare to the upcoming competitive future? To answer these questions a semi-structured interview was done with Jorge Sousa, the Head of M2M/IoT & API Management & Virtual Assistant - Network and Service Solutions Department in Altice Labs. Altice Labs is owned by the multinational Altice Group and is responsible for the innovation and development of new solutions, technologies and trends in the telecommunications area for all the Altice group. Having already won several awards such as the Dell EMC Award in 2018 and the international Technology Leadership Award in 2017. Altice Labs is in a privileged position that only a few companies are in, performing high tech R&D. From this case study we conclude that organizational Identity and Culture are changing due to the external stimulus that AI is having in the market. These changes are being implemented as a sense-giving function of the organizational leaders and spokesmen that recognize the need of staying competitive in the market. The impact on the labor force status quo, layoffs and company culture are presented, aligning the interviewee’s opinion with the current theories on company culture, offering also an analysis on the tendencies of this revolution and summarizing the interviewee’s perspectives.

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Author information

Authors and Affiliations

  1. Department of Electronics, Telecommunication and Informatics, University of Aveiro, Aveiro, Portugal

    Bernardo Lopes, Pedro Martins & José Domingues

  2. GOVCOPP, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3810-193, Aveiro, Portugal

    Manuel Au-Yong-Oliveira

Authors
  1. Bernardo Lopes
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  2. Pedro Martins
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  3. José Domingues
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  4. Manuel Au-Yong-Oliveira
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Corresponding author

Correspondence to Manuel Au-Yong-Oliveira .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. Faculdade de Engenharia/LIACC, Universidade do Porto, Porto, Portugal

    Luís Paulo Reis

  4. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Lopes, B., Martins, P., Domingues, J., Au-Yong-Oliveira, M. (2019). The Future Employee: The Rise of AI in Portuguese Altice Labs. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S. (eds) New Knowledge in Information Systems and Technologies. WorldCIST'19 2019. Advances in Intelligent Systems and Computing, vol 932. Springer, Cham. https://doi.org/10.1007/978-3-030-16187-3_33

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