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Artificial Intelligence in Government Services: A Systematic Literature Review

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New Knowledge in Information Systems and Technologies (WorldCIST'19 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 930))

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Abstract

The aim of this paper is to provide an overview on how artificial intelligence is shaping the digital era, in policy making and governmental terms. In doing so, it discloses new opportunities and discusses its implications to be considered by policy-makers. The research uses a systematic literature review, which includes more than one technique of data analysis in order to generate comprehensiveness and rich knowledge, we use: a bibliometric analysis and a content analysis. While artificial intelligence is identified as an extension of digital transformation, the results suggest the need to deepen scientific research in the fields of public administration, governmental law and business economics, areas where digital transformation still stands out from artificial intelligence. Although bringing together public and private sectors, to collaborate in the public service delivery, presents major advantages to policy makers, evidence has also shown the existence of negative effects of such collaboration.

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Author information

Authors and Affiliations

  1. Institute of Social and Political Sciences (ISCSP) and GOVCOPP, University of Lisbon, Lisbon, Portugal

    João Reis

  2. Institute of Social and Political Sciences (ISCSP) and CAPP, University of Lisbon, Lisbon, Portugal

    Paula Espírito Santo

  3. Department of Management and CI&DETS, School of Technology and Management of Viseu, Polytechnic Institute of Viseu, Viseu, Portugal

    Nuno Melão

Authors
  1. João Reis
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  2. Paula Espírito Santo
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  3. Nuno Melão
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Corresponding author

Correspondence to João Reis .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. Faculdade de Engenharia/LIACC, Universidade do Porto, Porto, Portugal

    Luís Paulo Reis

  4. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Reis, J., Santo, P.E., Melão, N. (2019). Artificial Intelligence in Government Services: A Systematic Literature Review. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S. (eds) New Knowledge in Information Systems and Technologies. WorldCIST'19 2019. Advances in Intelligent Systems and Computing, vol 930. Springer, Cham. https://doi.org/10.1007/978-3-030-16181-1_23

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