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Determinants of Trust in Acceptance of Medical Assistive Technologies

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Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 982))

Abstract

This article examines the relevance of trust in the process of adoption of health-related technologies in home environments. In a multi-method empirical approach this topic is firstly qualitatively explored (focus groups) and in the second step the findings are quantitatively validated (online questionnaire). The research focused on different user factors (user diversity) in the evaluation of opinions and attitudes towards the relevance of trust conditions (e.g., reliability, trustworthiness, operability) and trust “mediators” (e.g., physician as a role model, scientific evidence, hands-on experience) as well as assessment of the importance and expectations regarding various features of the devices. Results showed significant effects of factors age and gender, and influences of persons’ health conditions on the examined trust indicators. In addition, analyses revealed that aspects of trust in medical assistive technology to a certain degree can be perceived as predictors of technology acceptance. Next to trust, the findings of this research underline the relevance of considering the users’ diversity in the research and design of health-supporting technologies in home environments in order to ensure their successful integration in the long term.

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Acknowledgements

The authors thank all participants for their patience and openness to share opinions on trust in medical technology. This work has been funded partly by Excellence Initiative of Germany’s Federal Ministry of Education and Research and the German Research Foundation and partly by the project PAAL, funded by the German Ministry of Research and Education (under the reference number 6SV7955).

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Authors and Affiliations

  1. Human-Computer Interaction Center, RWTH Aachen University, Campus Boulevard 57, Aachen, Germany

    Wiktoria Wilkowska & Martina Ziefle

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  1. Wiktoria Wilkowska
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  2. Martina Ziefle
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Correspondence to Wiktoria Wilkowska .

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Editors and Affiliations

  1. Aristotle University of Thessaloniki, Thessaloniki, Greece

    Panagiotis D. Bamidis

  2. Institut für Psychologie, RWTH Aachen University, Aachen, Nordrhein-Westfalen, Germany

    Martina Ziefle

  3. Wrocław University of Economics, Institute of Business Informatics, Wrocław, Poland

    Leszek A. Maciaszek

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Wilkowska, W., Ziefle, M. (2019). Determinants of Trust in Acceptance of Medical Assistive Technologies. In: Bamidis, P., Ziefle, M., Maciaszek, L. (eds) Information and Communication Technologies for Ageing Well and e-Health. ICT4AWE 2018. Communications in Computer and Information Science, vol 982. Springer, Cham. https://doi.org/10.1007/978-3-030-15736-4_3

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  • DOI: https://doi.org/10.1007/978-3-030-15736-4_3

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