Skip to main content
SpringerLink
Log in

How Do Japanese SMEs Generate Digital Business Value from SMACIT Technologies with Knowledge Creation?

  • Conference paper
  • First Online:
Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2017)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 976))

  • 491 Accesses

Abstract

This study provides further evidence from Japanese Small and Medium Enterprises (SME) on the capabilities organizations need in order to take advantage of the opportunities that digital technologies (such as Social, Mobile, Analytics, Cloud and IoT or SMACIT) offer. Quantitative data is used to validate and expand previous findings on the relationship between IT, Digital Business Value and Knowledge Creation Capabilities (KCC). KCC is explored as an organizational capability that moderates the value obtained from IT and digital technologies. The level of achievement of business objectives by IT and digital technologies was analyzed using four categories of business objectives from the Balanced Scorecard. The evidence shows that organizations that are able to efficiently apply IT to achieve business objectives can also experience similar results on digital technologies. This implies that in order to be successful with digital technologies, a foundation would be the successful delivery of IT. A deeper analysis was conducted on Knowledge Creation Process as a preliminary study yielded to inconclusive findings suggesting that KCC had a negative impact on business objectives in opposition to what Knowledge-based view may consider and; in opposite to the characteristic that SMACIT technologies are highly dependent on information and could be considered to go hand in hand with how new information and knowledge is combined in order to create new products and services.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Benbya, H., Passiante, G., Belbaly, N.A.: Corporate portal: a tool for knowledge management synchronization. Int. J. Inf. Manag. 24(3), 201–220 (2004)

    Article  Google Scholar 

  2. Brynjolfsson, E., Hitt, M.: Beyond the productivity paradox. Commun. ACM 41(8), 49–55 (1998)

    Article  Google Scholar 

  3. Carcary, M., Doherty, E., Conway, G.: The adoption of cloud computing by Irish SMEs – an exploratory study. Electron. J. Inf. Syst. Eval. 17(1), 003–014 (2014)

    Google Scholar 

  4. Chen, M., Chen, A.: Knowledge management performance evaluation: a decade review from 1995 to 2004. J. Inf. Sci. 32(1), 17–38 (2006)

    Article  Google Scholar 

  5. Choi, B., Lee, S.: An empirical investigation of KM styles and their effect on corporate performance. Inf. Manag. 40, 403–417 (2003)

    Article  Google Scholar 

  6. Davenport, T.H., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston (2000)

    Google Scholar 

  7. Dedrick, J., Gurbaxani, V., Kraemer, K.L.: Information technology and economic performance: a critical review of the empirical evidence. ACM Comput. Surv. 35(1), 1–28 (2003)

    Article  Google Scholar 

  8. Grant, R.M.: Prospering in dynamically-competitive environments: organizational capability as knowledge integration. Organ. Sci. 7(4), 375–387 (1996)

    Article  Google Scholar 

  9. Kaplan, R., Norton, D.: The Balanced Scorecard - Translating Strategy into Action. Harvard Business Review Press, Boston (1996)

    Google Scholar 

  10. Lewin, A., Massini, S.: Knowledge creation and organizational capabilities of innovating and imitating firms. In: Tsoukas, H., Mylonopoulos, N. (eds.) Organizations as Knowledge Systems, pp. 209–237. Palgrave Macmillan, London (2004). https://doi.org/10.1057/9780230524545_10

    Chapter  Google Scholar 

  11. Melville, N., Kraemer, K., Gurbaxani, V.: Review: information technology and organizational performance: an integrative model of IT business value. MIS Q. 28(2), 283–322 (2004)

    Article  Google Scholar 

  12. Ministry of Economy, Trade and Industry of Japan: Competitive IT Strategy SME Selection 100. http://www.meti.go.jp/english/press/2017/0531_003.html (English), http://www.meti.go.jp/policy/it_policy/investment/it_keiei/100sen.html (Japanese). Accessed 17 Feb 2018

  13. Nonaka, I., Takeuchi, H.: The Knowledge-Creating Company. Oxford University Press, New York (1995)

    Google Scholar 

  14. Riera, C., Iijima, J.: A study of the effect of organizational IQ on IT investment and productivity. In: International Conference on Wireless Communications, Networking and Mobile Computing, Shanghai, pp. 4185–4188 (2007)

    Google Scholar 

  15. Riera, C., Senoo, D., Iijima, J.: A study of the effect of knowledge creating capabilities on corporate performance. Int. J. Knowl. Manag. Stud. 3(1/2), 116–133 (2009)

    Article  Google Scholar 

  16. Riera, C., Iijima, J.: Linking knowledge creating capabilities, IT business value and digital business value: an exploratory study in Japanese SMEs. In: Proceedings of the 9th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3 K 2017 KMIS), Funchal, Madeira, Portugal, vol. 3, pp. 29–40 (2017)

    Google Scholar 

  17. Ross, J., Beath, C., Sebastian, I.: Digital ≠ Digital. Research Briefing, vol. XVII, no. 10. MIT Sloan Center for Information Systems Research, Cambridge, MA (2017)

    Google Scholar 

  18. Ross, J., Sebastian, I., Beath, C., Mocker, M., Moloney, K., Fonstad, N.: Designing and executing digital strategies. In: Thirty Seventh International Conference on Information Systems, ICIS 2016, Dublin (2016)

    Google Scholar 

  19. Ross, J., et al.: The Technology Advantage Practice of The Boston Consulting Group: Designing digital organizations. Working paper no. 406. Centre for Information Systems Research, Massachusetts Institute of Technology, Cambridge, MA (2016)

    Google Scholar 

  20. Sebastian, I., Ross, J., Beath, C., Mocker, M., Moloney, K., Fonstad, N.: How big old companies navigate digital transformation. MIS Q. Exec. 16(3), 197–213 (2017)

    Google Scholar 

  21. Sandulli, F.D., Lopez-Sanchez, J.I., Rodriguez-Duarte, A., Fernandez-Mendez, J.: Analysing the IT Paradox in the Supply Chain (2007). https://ssrn.com/abstract=1105687. Accessed 20 May 2017

  22. SME Agency: White Paper on Small and Medium Enterprises in Japan (2016). http://www.chusho.meti.go.jp/pamflet/hakusyo/H28/download/2016hakushopanflet_eng.pdf. Accessed 20 May 2017

  23. Teece, D.J., Pisano, G., Shuen, A.: Dynamic capabilities and strategic management. Strateg. Manag. J. 18(7), 509–534 (1997)

    Article  Google Scholar 

  24. Weill, P.: The relationship between investment in information technology and firm performance: a study of the value manufacturing sector. Inf. Syst. Res. 3(4), 307–333 (1992)

    Article  MathSciNet  Google Scholar 

  25. Weill, P., Aral, S.: IT assets, organizational capabilities and firm performance: how resource allocations and organizational differences explain performance variation. Organ. Sci. 18(5), 763–780 (2007)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Tokyo Institute of Technology, Ookayama 2-12-1-W9-66, Meguro, Tokyo, Japan

    Christian Riera & Junichi Iijima

Authors
  1. Christian Riera
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Junichi Iijima
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Christian Riera .

Editor information

Editors and Affiliations

  1. Instituto de Telecomunicações, Lisbon, Portugal

    Ana Fred

  2. University of Madeira, Funchal, Portugal

    David Aveiro

  3. Delft University of Technology, Delft, The Netherlands

    Jan L. G. Dietz

  4. Henley Business School, University of Reading, Reading, UK

    Kecheng Liu

  5. University of Coimbra, Coimbra, Portugal

    Jorge Bernardino

  6. Federal University of Pernambuco, Recife, Brazil

    Ana Salgado

  7. INSTICC and Instituto Politecnico de Setúbal, Setúbal, Portugal

    Joaquim Filipe

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Riera, C., Iijima, J. (2019). How Do Japanese SMEs Generate Digital Business Value from SMACIT Technologies with Knowledge Creation?. In: Fred, A., et al. Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2017. Communications in Computer and Information Science, vol 976. Springer, Cham. https://doi.org/10.1007/978-3-030-15640-4_18

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-15640-4_18

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-15639-8

  • Online ISBN: 978-3-030-15640-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation