Abstract
Effective interpersonal communication and its impact on the company’s performance has been receiving increasing attention by scholars and practitioners involved in corporate management for quite a long time now. Influential leaders, i.e. those who are unique in their own right, provide examples of excellent interpersonal communication skills that have hugely contributed to reviving declining companies and restoring them to excellence. The research literature produced by those great leaders and scholars helps significantly to better understand the role of interpersonal communication skills in effective leadership. Yet, at the same time, there are reports of frequent cases in which communication between leaders and staff has failed. This paper focuses on three crucial skills that deserve a particular attention of leaders who are interested in improving their interpersonal communication competence: (i) effective listening; (ii) getting across a message clearly and vividly; and (iii) providing performance feedback in a supportive manner. A concise overview of these selected communication skills is aimed at clarifying their complex nature and reflecting on the principles that have been proposed on the basis of our research findings.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Altwater EL, Waldman DA (2008) Leadership, feedback and the open communication gap, 1st edn. Taylor & Francis Group, New York, p 164
Barker A (2013) Improve your communication skills, 1st edn. Cogan Page Publishers, London, p 208
Bodie G (2011) The understudied nature of listening in interpersonal communication. Int J Listen 25:1–9. https://doi.org/10.1080/10904018.2011.536462
Buon T (2015) Communication genius: 40 insights form the science of communicating, 1st edn. Hodder & Stoughton, London, p 240
Čábelková I, Abrhám J, Strielkowski W (2015) Factors influencing job satisfaction in post-transition economies: the case of the Czech Republic. Int J Occup Saf Ergon 21(4):448–456. https://doi.org/10.1080/10803548.2015.1073007
Carlzon J (1987) Moments of truth, 1st edn. New York Ballinger Pub. Co., Cambridge, MA, p 135
Charteris-Black J (2007) The communication of leadership: the design of leadership style, 1st edn. Routlege, London, p 272
DeVito J (2009) Interpersonal communication book, 1st edn. Pearson Education Inc., New York, p 432
Green J (1998) Models of adult communication skill acquisition: practice and the course of performance improvement. In: Greene J, Burleson B (eds) The handbook of communication and social interaction skills. Erlbaum, Mahwah, New Jersey, 1032 p
Greene J, Burleson B (eds) (1998) The handbook of communication and social interaction skills, 1st edn. Erlbaum, Mahwah, New Jersey, 1032 p
Johnson SD, Bechler C (1998) Examining the relationship between listening effectiveness and leadership emergence: perceptions, behaviors, and recall. Small Group Res 29:452–471. https://doi.org/10.1177/1046496498294003
Koprowska J (2014) Communication and interpersonal skills in social work, 1st edn. Sage, London, p 256
Kramer R (1997) Leading by listening: an empirical test of Carl Rogers’s theory of human relationship using interpersonal assessments of leaders by followers. Doctoral dissertation, George Washington University, p 514
Kubeš V, Rančák J (2018) Sustainability of organization performance via management techniques. Entrepreneurship Sustain Issues 5(4):1031–1042. https://doi.org/10.9770/jesi.2018.5.4(23)
Kwiatkowski C (2016) Characteristics of the start-up culture from the perspective of the organizational culture model. Czech J Soc Sci Bus Econ 5(3):28–36. https://doi.org/10.24984/cjssbe.2016.5.3.3
Leung KS, Su S, Morris MW (2001) When is criticism not constructive? The roles of fairness perceptions and dispositional attributions in employee acceptance of critical supervisory feedback. Human Relat 54:1155–1187. https://doi.org/10.1177/0018726701549002
May R, Akerson A (2003) The leader as communicator: strategies and tactics to build loyalty, focus effort, and spark creativity. Amacom, New York, p 272
Moskalenko V, Yevsieieva I (2015) Effective leadership conflict management in food technology enterprises. Int Econ Lett 4(2):91–102. https://doi.org/10.24984/iel.2015.4.2.4
Narkunienė J, Ulbinaitė A (2018) Comparative analysis of company performance evaluation methods. Entrepreneurship Sustain Issues 6(1):125–138. https://doi.org/10.9770/jesi.2018.6.1(10)
Nemeroff W, Wexley K (1977) Relationships between performance appraisal characteristics and interview outcomes as perceived by supervisors and subordinates. Proc Acad Manag 1:30–34
Northouse PG (2004) Leadership theory and practice, 3rd edn. Sage, London, p 18
Rogers CR, Farson RE (1957) Active listening. In: Newman RG, Danzinger MA, Cohen M (eds) Communication in Business Today, 1st edn. D.C.Heat and Company, Washington D.C., p 626
Rowan K (2003) Informing and explaining skills: theory and research on informative communication. In: Greene J, Burleson B (eds) The Handbook of Communication and Social Interaction Skills, 1st edn. Mahwah, New Jersey, Erlbaum, p 1032
Sabath AM, Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy, 1st edn. The Career Press, Inc., Franklin Lakes, New Jersey, p 192
Strielkowski W, Chigisheva O (2018) Social, economic, and academic leadership for sustainable development of business and education in the future: an introduction. In: Strielkowski W, Chigisheva O (eds) Leadership for the Future Sustainable Development of Business and Education. Springer Proceedings in Business and Economics. Springer, Cham, pp. 3–8. https://doi.org/10.1007/978-3-319-74216-8_1
Tata J (2002) The influence of managerial accounts on employees’ reactions to negative feedback. Group Organ Manag 27:480–503. https://doi.org/10.1177/1059601102238358
Witcher SK (1999) Chief executives in Asia find listening difficult. Asian Wall Street J Week 21:11
Zielińska A (2016) Information is a market products and information markets. Czech J Soc Sci Bus Econ 5(4):31–38. https://doi.org/10.24984/cjssbe.2016.5.4.4
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Kwiatkowski, C. (2019). Effective Team Leader and Interpersonal Communication Skills. In: Strielkowski, W. (eds) Sustainable Leadership for Entrepreneurs and Academics. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-15495-0_13
Download citation
DOI: https://doi.org/10.1007/978-3-030-15495-0_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-15494-3
Online ISBN: 978-3-030-15495-0
eBook Packages: Business and ManagementBusiness and Management (R0)