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Effects of Demand Factors on Service Utilization

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Book cover Healthcare Service Management

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Abstract

Although the literature has associated demand factors, such as geodemographics, with healthcare service utilization, little is known about how these factors—such as the population size, age profile, service accessibility, and educational profile—interact to influence service utilization, and thus indirectly affect wait times. This chapter presents a case study that employs the SEM-based analysis method to explore whether certain demand factors, i.e., population size, age profile, service accessibility, and educational profile, have direct or moderating effects on service utilization in cardiac care services in Ontario, Canada.

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Notes

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    http://www.ccn.on.ca/ccn_public/FormsHome/HomePage.aspx. Last accessed on April 11, 2019.

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Authors and Affiliations

  1. Southwest University, Beibei, Chong Qing, China

    Li Tao

  2. Hong Kong Baptist University, Kowloon, Hong Kong

    Jiming Liu

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  1. Li Tao
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  2. Jiming Liu
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Tao, L., Liu, J. (2019). Effects of Demand Factors on Service Utilization. In: Healthcare Service Management . Health Information Science. Springer, Cham. https://doi.org/10.1007/978-3-030-15385-4_3

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  • DOI: https://doi.org/10.1007/978-3-030-15385-4_3

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  • Print ISBN: 978-3-030-15383-0

  • Online ISBN: 978-3-030-15385-4

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