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International Joint conference on Industrial Engineering and Operations Management

IJCIEOM 2018: Industrial Engineering and Operations Management II pp 261–272Cite as

Lean Healthcare Project Leader: A Framework Based on Functions and Competencies

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Part of the book series: Springer Proceedings in Mathematics & Statistics ((PROMS,volume 281))

Abstract

Hospitals have been implementing lean projects in recent years and gaining significant results in diverse operational flows. Such developments are often not integrated with the hospital management system, nor performed according to the dynamics of each professional area, or even not governed by trained and empowered lean healthcare project leaders. This study proposes, by means of an action research approach, to raise the functions and competencies that a Lean Healthcare project manager needs to develop projects using DMAIC as general guide. From the case of a large hospital in southeastern Brazil, the researchers listed general project management functions, technical and behavioral competencies, and present a general method for conducting lean projects in a hospital environment. As a conclusion of the study is perceived that the required competencies are related to the literature studied in project management and lean thinking, namely, Communication, Teamwork, Focus on Results, and a Systemic Vision. These were evaluated as the basic competencies for a Lean Healthcare Project Leader.

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Acknowledgements

This work was partially supported by projects COMPETE-POCI-01-0145-FEDER-007043 and FCT-UID-CEC-00319-2013, from Portugal.

Author information

Authors and Affiliations

  1. Production and Systems Engineering, Centro ALGORITMI, University of Minho, Braga, Portugal

    Thiago A. Souza & Rui M. Lima

  2. Santa Casa de Misericórdia de Passos/SCMP, Passos, Minas Gerais, Brazil

    Mariane C. de Souza, Letícia V. Pimenta & Marcelo S. Oliveira

Authors
  1. Thiago A. Souza
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  2. Mariane C. de Souza
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  3. Rui M. Lima
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  4. Letícia V. Pimenta
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  5. Marcelo S. Oliveira
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Corresponding author

Correspondence to Thiago A. Souza .

Editor information

Editors and Affiliations

  1. Department of Military Science and Technology, Portuguese Military Academy, Amadora, Portugal

    João Reis

  2. Department of Exact Sciences and Engineering, Portuguese Military Academy, Amadora, Portugal

    Sandra Pinelas

  3. School of Technology and Management, Polytechnic Institute of Viseu, Viseu, Portugal

    Nuno Melão

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Souza, T.A., de Souza, M.C., Lima, R.M., Pimenta, L.V., Oliveira, M.S. (2019). Lean Healthcare Project Leader: A Framework Based on Functions and Competencies. In: Reis, J., Pinelas, S., Melão, N. (eds) Industrial Engineering and Operations Management II. IJCIEOM 2018. Springer Proceedings in Mathematics & Statistics, vol 281. Springer, Cham. https://doi.org/10.1007/978-3-030-14973-4_25

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