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A Pattern Language for Knowledge Handover When People Transition

  • Kei Ito
  • Joseph W. Yoder
  • Hironori WashizakiEmail author
  • Yoshiaki Fukazawa
Chapter
  • 205 Downloads
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10600)

Abstract

Handover of knowledge and responsibilities can cause problems when people transfer to other parts of a company or retire. Handover issues became apparent in Japan when many people from the Baby Boomer Generation retired simultaneously in 2007. In particular, this was a resounding issue in the software industry. Most business people are familiar with the concept of a handover. Although effective handovers are crucial for seamless business operations during personnel changes, the preferable elements for a handover are ambiguous. In this paper, we outline a “Pattern Language for Knowledge Handover when People Transition”. The pattern language consists of handover patterns. Actual handover patterns were pattern mined from our experience as well as from industrial interviews. We originally started with handover anti-patterns which identify actual problems for a handover. This led us to pattern mine the handover patterns that provide strategies to mitigate these problems. The examples are from software industry, but these patterns are applicable to other domains.

Keywords

Project and people management Design patterns 

Notes

Acknowledgement

We thank all the respondents of the questionnaire and the participants of our workshops. We would also like to thank our AsianPLoP 2016 shepherd Foutse Khomh and PLoP 2016 shepherd Lise Hvatum for their valuable feedback during the shepherding process. Additionally, we thank reviewers for their valuable comments during the review process. Finally we’d like to thank the writers’ workshops at AsianPLoP 2016 and PLoP 2016 for all of the valuable feedbacks.

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Kei Ito
    • 1
  • Joseph W. Yoder
    • 2
  • Hironori Washizaki
    • 1
    • 3
    Email author
  • Yoshiaki Fukazawa
    • 1
    • 3
  1. 1.Department of Computer Science and EngineeringWaseda UniversityShinjuku-kuJapan
  2. 2.The Refactory, Inc.UrbanaUSA
  3. 3.Global Software Engineering LaboratoryWaseda UniversityShinjuku-kuJapan

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