Abstract
Best Practices are highly valuable advice from people and their experiences. Best Practices often result in learnings from ‘worst practices’ and failure situations. While I describe Best Practices for program management, cut-over projects, and huge transition projects, I also added a short paragraph with regards to “worst practices”. The reader, however, can pull significant value from the sign-off criteria for go-live. The complete checklist “IT Transformation” provides all project items, that need to be ticked off to run a successful massive transformation program.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
ITIL is an acronym for Information Technology Infrastructure Library and provides a set of detailed practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business.
- 2.
Definition by Merriam-Webster.
- 3.
Oil production didn’t change much over the last 50 years. Oil still gets drilled and pumped up. ExxonMobil, for example, uses still an SAP R/2 system for their Canadian operation that is already out of maintenance for many years.
- 4.
“A set of best-practice publications for IT service management . ITIL gives guidance on the provision of quality IT services and the processes, functions and other capabilities needed to support them. The ITIL framework is based on a service life cycle and consists of five stages (service strategy , service design , service transition , service operation and continual service improvement ), each of which has its own supporting publication. There is also a set of complementary ITIL publications providing guidance specific to industry sectors, organization types, operating models and technology architecture.”
- 5.
- 6.
Within the software industry, reverse engineering is the process of analyzing a business processes step by step in detail based on the actual configuration settings. The goal is to construct and identify the actual business process steps to launch a transformation of the entire business process using a new software application .
- 7.
Certainly, PMI certifications will support the cause.
- 8.
SPAU is the SAP transaction to manage repository objects during the upgrade process.
- 9.
Baoshang Bank is a tier 3 bank in China with headquarters in Baotou, Mongolia Province.
- 10.
BAU: Business as Usual. This group of people must run the operation of all systems and applications.
- 11.
The hotfixes required usually the same installation procedure as the upgrade in terms of step-by-step installation. The difference sits within the new functionalities: while an upgrade introduces usually many new changes and functionalities, a hotfix provides only a very few corrections.
- 12.
Reconciliation testing is applicable in case accounts (ledgers, bank accounts, etc.) are part of the go-live scope.
- 13.
These criteria are only needed if the new solution interacts with external solutions requiring certifications , for example, interfaces to/between banks, government, etc.
- 14.
See Sect. 6.4 “Best Practices in Transition”.
Reference
Salapatas JN (2000) Best practices—the nine elements to success. Paper presented at project management institute annual seminars and symposium, Project Management Institute, Houston, TX, Newtown Square, PA
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Graesser, A. (2019). Best Practices—And More. In: Run IT. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-030-14219-3_6
Download citation
DOI: https://doi.org/10.1007/978-3-030-14219-3_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-14218-6
Online ISBN: 978-3-030-14219-3
eBook Packages: Business and ManagementBusiness and Management (R0)