Managing Business Qualities
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Business quality is a non-software system quality that influences other types of qualities in the system. This type of quality is very important because it is taken from the market’s point of view. This chapter is going through this type of quality and its goals (business goals). Business goals must be specific, measurable, attainable, realistic, and time bound.
Stakeholders of the system and their relations to business goals will be described in this chapter. Also the approach that shapes the relation between the organization and the stakeholder will be shown.
To enhance the quality of the software, many companies use an approach called software process improvement. This approach can reduce cost or increase their development process through it. It is a way to understand the existing process and then changing it to increase the quality of the product and/or reduce the time of development and cost. This approach will be described in this chapter.
The meaning of business qualities and business goals and the main qualities in the business
The meaning of stakeholders, their types, and their roles in achieving the goals
The meaning of TQM and its main principles
The process improvement and its life cycle
KeywordsBusiness quality Business goals Total quality management (TQM) Stakeholder Process improvement Pedigree Attribute eLicitation Method (PALM)
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